Regional P&C Operations Manager

JAMES A SCOTT & SON•Franklin, TN

11d

About The Position

Scott Insurance is seeking a Regional P&C Operations Manager, a highly visible, strategic leadership role responsible for serving as the lead relationship manager for the company’s Commercial Account Analysts. The position oversees Analyst performance to ensure service aligns with company values and key performance indicators. It also supports operational effectiveness, employee development, teamwork, and the company’s employee-owned culture.

Requirements

Significant commercial coverage knowledge and understanding of agency management system functionality, service, and sales processes.
P&C license, or ability to obtain one within 90 days.
Previous experience managing employees who service commercial accounts.
Expertise in building team relationships and inspiring collaboration when appropriate.
Proficiency in proactive problem-solving and conflict resolution.
Ability to work in a fast-paced environment and make autonomous decisions to manage workflow efficiently.
Ability to manage competing responsibilities while considering the impact of decisions on employees with differing perspectives.
Ability to understand and communicate broader agency and business strategies.
Patience and compassion when supporting professional and personal challenges of direct reports and others.
Ability to empathize while communicating expectations and providing strategies to help employees achieve expected results.
Strategic thinking and flexibility to pursue alternative strategies.
History of integrity in relationships and processes.
Excellent written and oral communication skills.
Desire to model Scott values by serving colleagues, clients, and the community with integrity and respect.

Nice To Haves

College degree (preferred, but not required).
Knowledge of Applied Epic (preferred, but not required).
CPCU and/or CIC designation.

Responsibilities

Supervise Commercial Account Analysts in the region, assign accounts, and monitor workflow.
Resolve complex, escalated issues involving account handling and client interactions.
Monitor individual and team performance using productivity metrics, coaching, and training.
Conduct regular one-on-one reviews and annual performance reviews, providing constructive feedback aligned with company values.
Identify individual and departmental training needs, create and administer training, and monitor results.
Report operational results to senior leaders, share insights, and recommend process improvements.
Collaborate with senior leaders to interview, hire, onboard, and train Commercial Account Analysts, while reviewing production and analyst capacity.
Build relationships and communicate regularly with Accounting, HR, and IT leaders about issues affecting teams.
Build trust and teamwork with direct reports and throughout Scott Insurance.
Build and maintain relationships with producers in the assigned territory to plan for growth and development.
Provide producers with feedback on procedures that can improve team effectiveness, including meetings, standardized documents, and communication with Analyst teams.
Participate in operational meetings with senior leaders to set policies that enhance the employee-owned culture.
Encourage and reward innovative and entrepreneurial thinking within the team.
Work intentionally to provide exceptional service to colleagues and clients.
Work with senior management to continuously improve Scott Insurance’s employee-owned culture.
Perform other duties as assigned.