Regional Outcomes Specialist - Texas Panhandle

Best Friends Animal Society

1d•Onsite

About The Position

The Regional Outcomes Specialist is a field-based role serving a small cluster of priority shelters in the Texas Panhandle. The specialist provides direct operational support to help shelters overcome barriers, expand transfer and adoption pathways, and strengthen community partnerships. The primary objective is to help assigned shelters achieve and sustain a 90% or higher save rate through operational support, community capacity building, and proven lifesaving strategies. Working closely with Best Friends’ regional team and shelter leadership, the specialist will help establish support systems, written processes, partner networks, local champions, and volunteer leaders that shelters can maintain independently after the pilot. The role is based in the Texas Panhandle, and the candidate must live in the region. Regular in-person travel across the shelter cluster is required, including occasional overnight travel. The position reports to the Senior Strategist for the South Central region and is an initial eight-month fixed-term contract, with possible renewal based on program needs and performance. The annual salary is $59,000, paid bi-weekly.

Requirements

At least 3 years of experience in animal sheltering, rescue, or a related lifesaving role.
Working knowledge of return-to-home, transfer, adoption, and foster strategies that increase live outcomes.
Demonstrated ability to build trust and drive change with shelter staff, leadership, and community partners, including in under-resourced or change-resistant environments.
Experience developing or supporting foster and rescue networks; ability to recruit and coach volunteers and community partners.
Strong relationship-building skills and diplomacy when working across shelter staff, local officials, veterinarians, and community stakeholders.
Comfort using shelter data to identify outcome gaps and track progress toward lifesaving goals.
Self-directed and resourceful, with the ability to manage priorities across multiple shelters without close daily oversight.
Strong written and verbal communication skills.
Proficiency with Microsoft Office products.
Must live in the Texas Panhandle.
Valid driver’s license held for at least 3 years, ability to qualify for Best Friends insurance, and ability to travel and/or drive on behalf of Best Friends.
Ability to routinely lift 40 pounds and perform tasks such as bending, reaching, and standing for extended periods.
Ability to work in varied weather conditions, indoors and outdoors.
Comfort working in a shelter environment with cats and dogs of varying temperaments and medical status, including at organizations currently facing shelter killing.
Ability to travel regionally across the Texas Panhandle shelter cluster, including occasional overnight travel.
Applicants must have valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Bilingual or multilingual skills.
Familiarity with shelter software or animal management systems, or willingness to learn.

Responsibilities

Identify animals needing placement support, troubleshoot outcome barriers, and implement strategies to increase lifesaving outcomes and progress shelters toward a 90% save rate.
Develop and maintain transfer partnerships and coordinate transport opportunities.
Match animals with rescue, foster, and adoption pathways.
Recruit and cultivate local rescue partners and grow foster networks across the shelter cluster.
Build relationships with veterinarians, local businesses, volunteers, and community leaders who can support lifesaving work.
Assist shelter leadership with outcome planning meetings and develop strategic action plans to achieve and sustain a 90% save rate.
Coach shelter partners on return-to-home, adoption, transfer, foster, and intake management programs.
Monitor progress toward conversion goals and adjust strategies to address barriers to lifesaving.
Facilitate collaboration and shared learning between neighboring shelters.
Create written processes and partner networks, supported by the regional team, that shelters can sustain independently.
Develop local champions and volunteer leaders and reduce shelter reliance on the specialist over time.
Help establish long-term community ownership of lifesaving programs.