Regional Operations Support Manager

Beacon Mobility•New York City, NY

8d•Hybrid

About The Position

The Regional Operations Support Manager is a hands-on, field-based operations leader responsible for supporting local teams and directly driving day-to-day execution. This role works in the field with managers and frontline teams to solve problems, complete follow-up actions, reinforce standard processes, and ensure operational needs are addressed quickly. The Manager serves as both a practical doer and a local accountability point for execution, communication, and continuous improvement across assigned service areas. This in-person role with one position based in the Bronx to support the New York City contracts and the other in Sullivan County, NY to support upstate operations.

Requirements

Strong verbal, written and presentation skills.
Decision Making, Critical Thinking & Problem Solving.
Time Management and Organizational Skills.
Adaptability.

Responsibilities

Take direct ownership of field-level operational support for assigned locations, including daily issue follow-up, coordination needs, and execution of action items.
Work side by side with local managers and frontline teams to identify problems, resolve barriers, document needs, and make sure issues are closed out.
Support facilities-related needs and improvement projects by coordinating work, tracking progress, and helping remove obstacles.
Actively reinforce operating procedures, service expectations, and compliance practices through regular field presence and hands-on coaching.
Maintain ownership of open items, drive action plan completion, and provide clear updates to the Regional Operations Support Director and local leadership.
Complete operational audits, reporting, data collection, and process documentation to support improved execution and accountability.
Help implement new processes, tools, training, and operating routines within assigned locations by staying involved through rollout and adoption.
Serve as the field connection between local operations and regional support leadership by escalating risks, sharing trends, and recommending practical improvements.
Model a responsive, solutions-oriented approach by staying close to work, following through on commitments, and strengthening consistency across the region.
Other assignments to support the New York Region's operations success.