Regional Operations Manager

New England Lab•Durham, NC

3d•Hybrid

About The Position

New England Lab has been providing laboratory furniture systems for over 30 years to leading universities, biotech, government, industrial, and medical research facilities. We are committed to delivering a high level of customer service and aim to be the preferred laboratory furniture vendor. As the Regional Operations Manager for the Carolina region, you will oversee all project aspects, ensuring coordinated, quality delivery that meets our standards for value and service, on-time installation, and profitability. You will lead the Durham office and project management team, managing operational staff, personnel development (hiring, training, scheduling), and all project management functions across the Carolina territory. This includes submittals, contracts, schedules, cost control, changes, delivery, installation, and closeout. You will also maintain customer relations and collaborate with the sales team on business development and relationships with Architects/Contractors.

Requirements

10-12 years construction background with installation experience a plus
8-10 years construction Project Management experience
1-3 years Management experience (hiring, training and development)
College degree (appropriate field experience may be substituted for this requirement)
Able to effectively organize information, schedules and people
Professional and clear communicator through face to face, phone, and electronic communication
Excellent negotiating skills
Strong math and computer skills (experience with MS Office suite)
Valid driver's license and a clean driving record

Responsibilities

Manage daily office operations and communication.
Oversee and support warehouse operations and Field Ops personnel.
Hire, train, direct, and develop all operations (admin, field ops) and project management personnel.
Oversee office and equipment accounts (waste, electricity, internet, property management).
Oversee all company vehicles (registration, inspection, maintenance, etc.).
Oversee regional office budget to maintain profitability by creating and submitting monthly reports.
Manage select company projects, assign projects to the team while providing guidance and support.
Oversee weekly PM meetings covering job action, open items, scheduling, and cost to complete.
Oversee project kickoff meetings.
Ensure delivery and invoicing schedules are current across engineering, purchasing, and accounting to keep projects on track.
Check and confirm shop drawings, order acknowledgements, and product data submittals as needed on your projects or to support others projects.
Proactive communication and labor coordination with field operations for scheduling installers or other subcontractors.
Prioritize manufacturing schedules with primary vendors.
Manage cost control, contract status, and profitability by coordinating with accounting and reviewing cost-to-complete reports.
Provide feedback and closeout details to the estimating and sales team regarding project performance.
Maintain job completion open items lists to complete jobs efficiently and on time.
Assist with estimating and business development teams as needed to support sales.
Recruit, build, and develop sub-contract installation teams.
Travel as needed for vendor relations, to other company offices, and for factory visits.
Clarify scope of work with sales, estimating, and customers at the beginning of projects.
Review large estimates for accuracy, completeness, and alignment with capabilities before submitting.
Build and maintain relationships with key clients, vendors, and partners to support repeat business and regional growth.
Ensure handoff from sales and estimating to operations is thorough and well-documented to minimize scope gaps and change orders.
Collaborate with sales on business development efforts by offering operational insight during client meetings and presentations.