Regional Operations Manager

Rodeo Dental & Orthodontics•Federal Heights, CO

51d•Onsite

About The Position

The Regional Operations Manager is responsible for providing leadership and direction to multiple office managers. This leader is the operational executive leading the region in key performance metrics, financial performance, quality of care, physician engagement and overall customer experience. This leader works in collaboration with the VP of Operation and Lead Doctor to implement and oversee initiatives and strategies of the organization. The Regional Operations Leader will establish goals and create action plans to achieve regional / office volume growth, budgeted profit and revenue targets, dental quality initiatives and service expectations in conjunction with the respective dental practice leadership, support team, and the site's Dentists, Office and Dental Assistant Staff. By leveraging Best Practices and company materials the regional manager will support office leads and all staff members while driving RODEO culture and core values. Bring us your Smile DNA and BIG personality!

Requirements

Deep dental domain expertise, 5+ years of experience preferred.
Extensive experience supporting all dental specialties including hospitals.
Ability to break down complex tasks into bite-size pieces that are easily consumed.
Extreme prioritization and time management skills
Office Manager experience in high patient volume scenarios – 3 years
Training and staff development – 3 years
Capable of leading meetings and soliciting/vetting ideas across offices
Strong leadership, interpersonal, and relationship‐building skills; establish and maintain positive working relationships internally and externally.
Strong and effective communication skills.
Demonstrates analytical skills, including reading, understanding, analyzing, and interpreting financial data and operational metrics; knowledge of developing and implementing action plans to achieve successful performance.
Exercise a high degree of independent decision‐making skills with sound judgment and with autonomy.

Responsibilities

Responsible for the financial performance of the region: Lubbock, Odessa and Midland offices.
Remain fully engaged with all facilities needs and building maintenance.
Foster and maintain the highest-level relationship needed with the Doctors in each office of the region.
Manage and direct the In-office Patient Experience
Collectively with the Compliance team, ensure all policies and procedures are followed to their fullest extent (Infection Control, OSHA, HIPAA etc.)
Review financial performance of each office in the region to identify areas for improvement and quickly implement solutions.
Effectively addresses escalated Dental Patient concerns, resolve issues or questions efficiently to maintain a positive patient experience.
Work Collectively with HR and Talent Acquisition regarding all employee relations needs
Accountable for all training and staff development, working closely with HR in all Learning Management areas.
Set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.
Maintaining and executing company core values and company culture
Accountable for developing, monitoring, reporting, and achieving individual site volume/budget projections and quality targets in association.
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Maintain exceptional practice appearance.
Performs all other duties as assigned
Ability to communicate clearly with team and doctors – This is KEY!