Regional Operations Director
About The Position
CoreLife is seeking an experienced Regional Operations Director to lead operations across multiple clinics in our Charlotte, North Carolina market. This leadership role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys developing high-performing teams, and is passionate about delivering an exceptional patient experience. As the Regional Operations Director, you'll oversee the operational performance, growth, and success of multiple clinics while coaching Office Managers, driving key performance initiatives, and partnering with clinical and executive leadership to ensure outstanding patient outcomes.
Requirements
- 3-5 years of healthcare experience
- 2+ years of leadership or management experience
- Strong leadership, coaching, and team-building skills
- Excellent communication, organization, and problem-solving abilities
- Experience analyzing data and using metrics to improve performance
- Comfortable working with EHR systems and Microsoft Office or Google Workspace
- Ability to travel throughout the assigned market
Nice To Haves
- Bachelor's degree in Healthcare Administration, Business, Management, or a related field
- Business development or physician relationship experience
- Knowledge of medical terminology and insurance processes
- CPR certification
Responsibilities
- Oversee the leadership of multiple clinic locations to ensure operational excellence and exceptional patient care.
- Coach, mentor, and develop Office Managers while fostering a culture of accountability, teamwork, and continuous improvement.
- Monitor clinic performance using KPIs and operational metrics, identifying opportunities for improvement and implementing action plans.
- Support recruiting, onboarding, training, and retention of operational team members.
- Partner with Human Resources on employee performance, coaching, and development.
- Coordinate staffing and clinic coverage to ensure efficient operations.
- Ensure compliance with company policies, HIPAA regulations, and operational best practices.
- Maintain data integrity within EPIC, Mozzaz, and other operational systems.
- Build strong relationships with clinical teams, referral partners, and leadership to support continued market growth.
- Travel regularly to clinics throughout the assigned region to provide leadership, coaching, and operational support.
- Serve as a backup Office Manager when needed.
Benefits
- We invest in our people, encourage innovation, and believe that strong leadership creates exceptional patient experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
