Regional Operations Co-Op

Johnson & Johnson Innovative Medicine • Raritan, NJ

2d • $24 - $53 • Onsite

About The Position

This position develops leaders within the Customer Support Services organization of the Johnson & Johnson Family of Companies to gain a working knowledge of Johnson & Johnson’s Medtech customers, sales practices, supply chain logistics, distribution and transportation networks, revenue practices and team dynamics.
Candidates will be part of a team. Co-Ops own a set of reports that they are required to distribute. They will build relationships and partner with internal partners to decrease costs and streamline processes. Co-Ops will collaborate with cross-functional and matrix team business partners, as well as trade customers on initiatives. Innovation, process improvement and teamwork are essential components of the position.
Upon mastery of the day-to-day business activities, demonstrated ability to identify and drive process improvements and consistent achievement of key organizational metrics, Co-Ops are able to apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation.
Day-to-Day Activities: This role has direct interaction with our internal Regional Operation Team members daily. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Daily activities include:
Supports Regional Operations to identify opportunities for process improvements, and create strategies to keep consistency, simplicity, & accountability.
Develop a strong working knowledge of various systems and applications used by Customer Support Services such as SAP, Genesys Cloud, Salesforce, Microsoft Applications
Facilitate monthly Regional Operations Metrics and Action Planning (MAP) meetings, create the agenda, document meeting minutes of action items, and update and maintain the action item tracker
Update and maintain the Regional Operations KPIs Dashboard Reformat Standard Operation Procedure (SOP) and Work Instruction (WI) updates for processes managed through Document Management System, truVault.
Review all SOP and WI referenced and utilized for Co-op daily activities
Create any new SOPs or WIs as required
Ensure smooth transition and full training for Co-op replacement
Prepare access to vital systems and create updated Business Contact Lists
Complete training of Co-op front fill, with replacement being ready to assume all responsibilities required to take over this position
Update resume on professional achievement and development of tasks completed through the Co-op
Be involved in as many co-op activities as possible at leadership and participant levels
Get involved in community service and credo activities
Completes required compliance/assigned training by required due date.

Requirements

• Must be authorized to work in the US without current or future sponsorship requirements.
• Must remain actively enrolled in their academic program throughout the entire internship period.
• Must be available to work 40 hours per week during the internship.
• Should have a minimum GPA of 3.
• Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future.
• Students currently on CPT, OPT, or STEM OPT usually requires future sponsorship for long term employment and do not meet the requirements for this program unless eligible for an alternative long-term status that does not require company sponsorship.

Nice To Haves

• Candidates must have a minimum GPA of 3.

Responsibilities

• Develop leaders within the Customer Support Services organization.
• Gain a working knowledge of Johnson & Johnson’s Medtech customers, sales practices, supply chain logistics, distribution and transportation networks, revenue practices and team dynamics.
• Own a set of reports that they are required to distribute.
• Build relationships and partner with internal partners to decrease costs and streamline processes.
• Collaborate with cross-functional and matrix team business partners, as well as trade customers on initiatives.
• Apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation.
• Support Regional Operations to identify opportunities for process improvements, and create strategies to keep consistency, simplicity, & accountability.
• Develop a strong working knowledge of various systems and applications used by Customer Support Services such as SAP, Genesys Cloud, Salesforce, Microsoft Applications.
• Facilitate monthly Regional Operations Metrics and Action Planning (MAP) meetings, create the agenda, document meeting minutes of action items, and update and maintain the action item tracker.
• Update and maintain the Regional Operations KPIs Dashboard.
• Reformat Standard Operation Procedure (SOP) and Work Instruction (WI) updates for processes managed through Document Management System, truVault.
• Review all SOP and WI referenced and utilized for Co-op daily activities.
• Create any new SOPs or WIs as required.
• Ensure smooth transition and full training for Co-op replacement.
• Prepare access to vital systems and create updated Business Contact Lists.
• Complete training of Co-op front fill, with replacement being ready to assume all responsibilities required to take over this position.
• Update resume on professional achievement and development of tasks completed through the Co-op.
• Be involved in as many co-op activities as possible at leadership and participant levels.
• Get involved in community service and credo activities.
• Complete required compliance/assigned training by required due date.

Benefits

• Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.
• Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.
• Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension).

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed