Regional Operations Co-Op

Johnson & Johnson • Raritan, NJ

1d • Onsite

About The Position

This position develops leaders within the Customer Support Services organization of the Johnson & Johnson Family of Companies to gain a working knowledge of Johnson & Johnson’s Medtech customers, sales practices, supply chain logistics, distribution and transportation networks, revenue practices and team dynamics. Candidates will be part of a team. Co-Ops own a set of reports that they are required to distribute. They will build relationships and partner with internal partners to decrease costs and streamline processes. Co-Ops will collaborate with cross-functional and matrix team business partners, as well as trade customers on initiatives. Innovation, process improvement and teamwork are essential components of the position. Upon mastery of the day-to-day business activities, demonstrated ability to identify and drive process improvements and consistent achievement of key organizational metrics, Co-Ops are able to apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation.

Requirements

• Be authorized to work in the US without current or future sponsorship requirements.
• Remain actively enrolled in their academic program throughout the entire internship period.
• Be available to work 40 hours per week during the internship.
• Should have a minimum GPA of 3
• Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future.
• Students currently on CPT, OPT, or STEM OPT usually requires future sponsorship for long term employment and do not meet the requirements for this program unless eligible for an alternative long-term status that does not require company sponsorship.

Responsibilities

• Own a set of reports that they are required to distribute.
• Build relationships and partner with internal partners to decrease costs and streamline processes.
• Collaborate with cross-functional and matrix team business partners, as well as trade customers on initiatives.
• Apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation.
• Supports Regional Operations to identify opportunities for process improvements, and create strategies to keep consistency, simplicity, & accountability.
• Develop a strong working knowledge of various systems and applications used by Customer Support Services such as SAP, Genesys Cloud, Salesforce, Microsoft Applications
• Facilitate monthly Regional Operations Metrics and Action Planning (MAP) meetings, create the agenda, document meeting minutes of action items, and update and maintain the action item tracker
• Update and maintain the Regional Operations KPIs Dashboard
• Reformat Standard Operation Procedure (SOP) and Work Instruction (WI) updates for processes managed through Document Management System, truVault.
• Review all SOP and WI referenced and utilized for Co-op daily activities
• Create any new SOPs or WIs as required
• Ensure smooth transition and full training for Co-op replacement
• Prepare access to vital systems and create updated Business Contact Lists
• Complete training of Co-op front fill, with replacement being ready to assume all responsibilities required to take over this position
• Update resume on professional achievement and development of tasks completed through the Co-op
• Be involved in as many co-op activities as possible at leadership and participant levels
• Get involved in community service and credo activities
• Completes required compliance/assigned training by required due date.

Benefits

• Company sponsored employee medical benefits
• Sick time benefits (up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year)
• Company’s consolidated retirement plan (pension)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed