Regional Officer/ Manager- Sri Lanka

KC Overseas Education

4d•Onsite

About The Position

The Regional Officer / Regional Manager plays a critical role in driving student conversions and partner performance within the assigned region. Acting as the primary liaison between channel partners and Head Office, the role ensures consistent service quality, operational excellence, and adherence to KC Overseas’ processes and brand standards. This is a field-intensive, target-driven role requiring strong partner management, operational oversight, and regional business development capabilities.

Requirements

Bachelor’s degree in a relevant field (e.g., Business) is preferred.
Total experience of 4–7 years, with a minimum of 2+ years in the International Education sector.
Strong ability to collaborate with a diverse set of stakeholders.
Ability to quickly learn and apply domain knowledge.
Fluency in English, with strong verbal and written communication skills.
Problem-solver, capable of navigating complex situations to deliver positive outcomes for students and partners.

Responsibilities

Oversee the end-to-end student lifecycle—from application processing to final conversion—across all channel partner offices in the assigned region.
Drive and achieve region-specific student conversion targets.
Build and maintain strong, long-term relationships with channel partners.
Negotiate commercial and operational terms, ensuring mutual alignment and sustainable growth.
Provide comprehensive onboarding and ongoing training to partner teams.
Maintain active engagement with partners through regular communication, reviews, and field visits.
Identify and onboard new channel partners to expand regional reach and student volumes.
Gain complete understanding of KC Overseas’ business model, systems, and SOPs.
Ensure all partner offices strictly adhere to defined processes, documentation standards, and ethical practices.
Act as the escalation point for resolving partner-level operational or quality issues.
Guide and train agents to improve the quality and volume of student applications.
Conduct regular knowledge-sharing and process-training sessions for partner teams.
Liaise with Subject Matter Experts (SMEs) across Business Units to ensure partners are equipped with up-to-date country, university, and process knowledge.
Work closely with Head Office teams to identify region-specific challenges and support requirements, ensure timely operational, academic, and marketing support to partners, and act as the voice of the region in HO discussions and planning.
Plan and execute regional marketing initiatives in collaboration with the HO marketing team.
Provide on-ground support for events, seminars, fairs, and partner-led marketing activities.
Customize marketing strategies to align with regional market dynamics and partner needs.
Travel extensively across the assigned region, covering key cities and towns, to ensure business growth, partner engagement, and operational consistency.