Regional Office Manager

Buchanan Ingersoll & Rooney PC

2d•Hybrid

About The Position

Buchanan Ingersoll & Rooney is a national law firm seeking an experienced Regional Office Manager for its Washington D.C., Charlotte, NC, and New York, NY offices. This position is based in Washington, DC, but oversees the Charlotte and New York offices, requiring occasional travel between locations. The role involves managing daily office operations and collaborating with central Human Resources, Finance, Facilities, IT, and Business Development departments to implement firm-wide initiatives, policies, and procedures in the assigned offices. The Regional Office Manager reports to the Director of Human Resources and the Managing Shareholders of the assigned offices.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or related discipline.
Five or more years of managerial experience.
Experience in a law firm or legal department strongly preferred.
Strong knowledge of standard Human Resources practices and procedures.
Professional written and verbal communication skills.
Ability to write, read, and interpret business documents.
Ability to exercise and maintain a high level of confidentiality.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Proficiency with Microsoft Office applications.
Ability to organize and manage multiple priorities and deadlines.

Responsibilities

Direct supervision of legal practice assistants, receptionists, project assistants, and other business professionals in the assigned office(s).
On-site supervision of business professionals such as Records, Information Technology, Accounting, Billing, Collections, Business Development, or Facilities in conjunction with departmental directors/managers.
Ensure proper staffing, monitor workloads and overtime, and recommend personnel adjustments based on attorney support needs and staffing goals.
Recruit legal practice assistants and various administrative personnel according to Human Resources processes.
Administer the Firm’s PEP (Performance Evaluation Process) for business professionals.
Assist with onboarding and exiting processes, including collecting paperwork, conducting new hire orientations, and exit interviews.
Serve as the first point of contact for all personnel issues, including leaves of absence, counseling, and corrective actions, seeking guidance from HR and other departments as needed.
Oversee and approve business professionals’ time tracking and manage requests for time off.
Manage or oversee the coordination of office events and meetings, including potential after-hours business development events.
Handle all aspects of facility maintenance, including security, office assignments, moves, and supplies, in coordination with the corporate Facilities Department.
Monitor and oversee onsite Ricoh Office Services, if applicable.
Schedule and monitor training sessions for attorneys and business professionals.
Oversee records operations in conjunction with the Manager of Records & Information Services.
May be involved in client collections and/or client billing in conjunction with the corporate Billing and Collections Departments.
Responsible for immediate reporting and assessing of all Business Continuity/Disaster Recovery events and managing the Local Crisis Management Team (LCMT).
Travel as required.
Perform other duties as assigned.