Regional Market Manager

Interstate Batteries•Syracuse, NY

17h•Hybrid

About The Position

The Regional Market Manager (RMM) is responsible for the overall performance and policy and procedure compliance of operations within a geographic region. The RMM drives Enterprise initiatives, tracks and analyzes operational progress against the business plan, and collaborates on localized business plans. The position has direct accountability for the region’s P&L and manages a team of direct reports. It works with Market General Managers (MGMs), operational teams, support functions, distributors, and customers to improve financial performance, customer service, people management, and operational processes. The role is based out of a home office when not at distributor locations, and candidates must live in one of the cities posted. It involves substantial travel by car and/or airplane, estimated at 60–80% of the time depending on geography and operational density. The position requires prolonged computer and telephone use and may involve exposure to battery warehouse conditions.

Requirements

3–5 years of management experience with a track record of developing and motivating teams.
2–3 years of multi-unit management experience, or 5+ years of management experience as a substitute.
High proficiency in Microsoft Excel.
Strong oral and written communication skills.
Ability to analyze complex problems, gather diagnostic information, and use effective questioning to obtain information.
Ability to plan and organize tasks, prioritize, and follow through with minimal supervision.
Ability to foster teamwork, manage change, and maintain interpersonal awareness.
Results-oriented, responsive, and detail-oriented approach.
Ability to sustain a seated posture for prolonged periods; perform manual handling, verbal communication, and auditory tasks; meet close-vision, depth-perception, and focus-adjustment requirements; occasionally lift and/or move 50+ pounds; operate a motor vehicle; and travel by car and/or airplane 60–80% of the time.
Ability to work with internal and external contacts and build and maintain relationships across the Enterprise.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Manage the overall performance and policy and procedure compliance of operations in an assigned geographic region.
Drive Enterprise initiatives and monitor, track, and analyze operational progress against business plans; collaborate on localized and annual business plans.
Hold direct accountability for regional P&L performance; review weekly scorecards and monthly financials, identify variances, and develop action plans with the Market General Manager.
Track Accounts Receivable and develop action plans for accounts with unacceptable balances.
Investigate significant positive financial results and communicate contributing activities to the region.
Monitor market trends and accounts with declining performance; investigate causes and collaborate with the Market General Manager on corrective plans.
Maintain relationships with key regional accounts and serve as the key contact for complaints received by Customer Service, investigating and responding to customers within a reasonable timeframe.
Work with the Sales Team to acquire new business and grow the customer base; spend significant time in the marketplace assessing competitors and report market intelligence to senior staff.
Ensure service to National Accounts meets or exceeds Service Level Agreement expectations.
Develop Market General Managers by identifying strengths and development needs, communicating goals and initiatives, coaching them, setting a regular communication schedule, and providing annual performance reviews.
Provide operational staff in the region with visibility at least twice a year and conduct quarterly shoulder-to-shoulder work weeks with Market General Managers.
Assume in-person operational duties for Market General Managers during leave or vacation; promote cooperation among work units and develop a talent pipeline for future growth.
Provide insights, coaching, and training on system tools and programs to improve operational efficiency and unit growth with IOT and IDG distributors and Support Center team members.
Maintain reporting-system integrity by holding Market General Managers accountable for timely and accurate data submission.
Liaise between operations and IOT headquarters/Support Center on process development and integration; ensure compliance with IOT standard operating procedures.
Develop best practices to improve productivity and efficiency and advance IOT goals; conduct ongoing asset verification and National Account audits.
Consult with IOT and IDG distributors and develop action plans to improve people management, operational processes, warehouse standards, route processes, and sales performance.
Provide ongoing feedback for continuous process improvement.
Hire and promote individuals based on demonstrated performance and alignment with Interstate Batteries values.