Regional Market Manager

Interstate Batteries•Springfield, MA

2d•$119,721 - $150,000•Remote

About The Position

The Regional Market Manager (RMM) is responsible for the overall performance and policy and procedure compliance of operations within a designated geographic region. The role drives Enterprise initiatives, tracks and analyzes operations against the business plan, and collaborates on localized business plans. It has direct accountability for the region’s P&L and manages a team of direct reports. The RMM works with Market General Managers (MGMs) to monitor financial and customer performance, address issues, build customer relationships, and grow the customer base. The role coaches and develops MGMs and operational staff, communicates company and regional objectives, and supports talent development. It also maintains reporting integrity, ensures compliance with operating procedures, promotes process improvements, conducts asset verification and National Account audits, and consults with distributors on performance improvement. The position is based out of a home office when not at distributor locations, and the candidate must live in one of the posted cities. Car and/or airplane travel is required 60–80% of the time, depending on geography and operational density. The role involves prolonged computer and telephone use, potential exposure to battery warehouse conditions, and occasional lifting or moving of more than 50 pounds.

Requirements

3–5 years of management experience with a track record of developing and motivating teams.
2–3 years of multi-unit management experience, or this may be substituted with 5 or more years of management experience.
High proficiency in Microsoft Excel.
Strong oral and written communication skills.
Ability to analyze complex problems and identify their fundamental components.
Ability to gather diagnostic information by identifying needed information, consulting appropriate sources, and using effective questioning.
Ability to plan and organize tasks, set priorities, and follow through with minimal supervision.
Ability to build teamwork, manage change, respond promptly to requests, and focus on achieving practical results.
Ability to demonstrate perspective, attention to detail, and interpersonal awareness.
Ability to sustain a seated posture for prolonged periods.
Ability to perform regular physical activity involving manual handling, verbal communication, and auditory tasks.
Specific vision abilities including close vision, depth perception, and the ability to adjust focus.
Ability to occasionally lift and/or move more than 50 pounds.
Ability to operate a motor vehicle.
Ability to travel by car and/or airplane 60–80% of the time, depending on geography and density of operations.
Must live in one of the cities posted.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Manage the financial performance and P&L of a specified region.
Review and analyze weekly scorecards and monthly financials, identify variances from fiscal-year plans, and develop action plans with the Market General Manager.
Investigate significant positive results and communicate contributing activities to the region.
Track accounts receivable and develop action plans for accounts with unacceptable balances.
Contribute to annual business plans and collaborate with other Regional Market Managers to improve operations.
Monitor customer and market data for declining performance, investigate account declines, and work with the Market General Manager on corrective plans.
Collaborate with the Market General Manager to maintain relationships with key regional accounts.
Serve as a key contact for Customer Service complaints, investigate them, and respond to customers within a reasonable timeframe.
Work with the Sales Team to acquire new business and grow the customer base.
Spend significant time in the regional marketplace, assess competitive products and services, and report market intelligence to senior staff.
Ensure National Account service meets or exceeds Service Level Agreement expectations.
Identify and develop Market General Managers’ strengths and weaknesses, communicate company and regional objectives, and establish regular communication.
Coach Market General Managers on managing Interstate Owned Territory staff and provide annual performance reviews.
Hire and promote individuals based on demonstrated performance and alignment with company values.
Conduct quarterly shoulder-to-shoulder work weeks with Market General Managers and provide in-person operational coverage during their leave or vacations.
Provide operational staff visibility at least twice a year and promote cooperation among work units.
Develop a talent pipeline and provide coaching and training on system tools and programs to improve efficiency and growth.
Hold Market General Managers accountable for timely and accurate system data submissions.
Liaise between operations and Interstate Owned Territory headquarters and the Support Center on process development and integration.
Ensure compliance with Interstate Owned Territory standard operating procedures and develop best practices that improve productivity and support goals.
Conduct ongoing asset verification and National Account audits for the region.
Provide ongoing feedback for continuous process improvement.
Consult with Interstate Owned Territory and Independent Distributor Group distributors and develop action plans to improve people management, operational processes, warehouse standards, route processes, and sales performance.