Regional Managing Director, Client Service

Cresset Capital•New York, NY

1d•Hybrid

About The Position

Cresset is seeking a Regional Managing Director, Private Wealth Client Services with experience managing the administrative and operational needs of Advisor and Client Associate teams. The candidate will serve as a primary point of contact within a region to manage and support client service associates in delivering exceptional service to ultra-high-net-worth clients.

Requirements

Bachelor’s degree in Business, Finance, or a related field, or equivalent combination of education and industry experience.
10+ years of experience within financial services, supporting ultra-high-net-worth advisors and clients.
5+ years of leadership experience, managing and developing high-performing, client centric teams.
Demonstrated experience in business management, risk oversight, and operational controls within a wealth management environment.
Proven success leading, developing, and motivating high-performing, client-centric teams.
Deep understanding of client onboarding, account maintenance, and client service operations.
Strong ability to balance competing priorities, influence stakeholders, and drive outcomes across all levels of an organization.
Willingness to travel approximately 10–20% annually.
Ability to quickly gain proficiency in Salesforce, Addepar, Power BI, and other business systems.
Exceptional written, verbal, and interpersonal communication skills.
Comfortable operating in a dynamic, fast-paced, and evolving organization.
Proven ability to build and maintain strong relationships with advisors, colleagues, vendors, and strategic partners.
Strong analytical, problem-solving, and decision-making skills with a proactive, solutions-oriented mindset.

Nice To Haves

Familiarity with Fidelity, Pershing, and/or Schwab custodian platforms preferred.

Responsibilities

Cultivate trusted partnerships with advisors to gain a deep understanding of team objectives, operational needs, and growth strategies.
Provide consultative guidance on team structure, talent development, capacity planning, and headcount growth.
Advise on client segmentation strategies and service models to enhance scalability, efficiency, and client outcomes.
Serve as a senior escalation point for complex client matters, partnering across internal and external stakeholders to deliver effective and timely resolutions.
Build and maintain a strong partnership with Regional Managing Director (RMD) counterparts to proactively identify advisor and client needs and implement solutions that drive business success and an exceptional client experience.
Lead and oversee client service operations across the region, ensuring consistent delivery of high-quality service and proactively addressing service gaps and improvement opportunities.
Develop, mentor, and inspire a high-performing team through coaching, goal setting, performance management, and professional development initiatives.
Oversee talent management activities, including hiring, workforce planning, performance evaluations, promotions, compensation recommendations, and employee transitions.
Analyze client service metrics and operational data to assess staffing needs, improve workflows, and enhance team productivity and effectiveness.
Foster a collaborative, inclusive culture that reflects and advances Cresset’s values, mission, and brand.
Partner with cross-functional leaders to develop and execute firmwide initiatives, leveraging thought leadership and strategic influence to drive meaningful outcomes.
Collaborate with senior leadership to enhance the client experience, improve operational effectiveness, and strengthen client satisfaction and retention.
Champion transformative change initiatives that establish scalable, standardized processes and best practices across the client service organization.
Monitor and evaluate key performance indicators (KPIs), including fee rate assignments, margin utilization, and account administration metrics within Addepar.
Identify opportunities for improvement and drive accountability to service, process, and performance standards.
Design and implement service standards, operating procedures, and best practices that promote consistency, efficiency, and exceptional client service.
Ensure adherence to regulatory requirements, internal controls, and firm policies by proactively identifying, mitigating, and managing operational and client-related risks.