Regional Manager- Southwest Region — Arizona & Texas Priority Markets

ABC Legal Services•Arizona, TX

3d•$70,000 - $85,000•Remote

About The Position

ABC Legal Service is the national leader in filing service of legal documents and is seeking talented new team members to support its growth. With over 1100 employees and offices nationwide, ABC Legal has been a leader in its industry for over 40 years, continuously advancing its technology and business processes. This role is responsible for managing major Southwest markets, with a primary focus on Arizona and Texas. The position requires identifying market issues, balancing supply and demand, managing key server relationships, and ensuring the region meets its Key Performance Indicators (KPIs). It is ideal for someone with experience turning around underperforming markets, possessing a strong data background, and capable of combining data analysis with on-the-ground insights. This role operates at the intersection of strategy and execution, involving collaboration with various internal teams such as Process Server Network, project managers, Compliance, and Support & Experience teams. It is a builder role, focused on creating and executing strategies in real-time. The position is remote, with the requirement that the candidate must be located in Arizona or Texas.

Requirements

Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming
A data background — someone who collects the data themselves rather than waiting for a report — combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
Experience managing W2 employees, including approving time cards and completing performance reviews
Comfort working with project managers to scope and execute in-market initiatives
At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
Desire to be on the ground in the market; this is not a remote strategy seat
Ability to distill what you're seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate
Can communicate market health clearly enough that leadership doesn't have to chase you for it; written updates, not just verbal color, when it matters

Nice To Haves

Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
Experience building in ambiguous environments where the playbook didn't exist yet
Has managed someone in a contract or hourly role and understands how that coaching differs

Responsibilities

Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets
Identifying problematic areas in the market — spotting where performance is slipping and diagnosing the root cause before it shows up on a scorecard
Maintaining relationships with the region's highest-volume servers as the face of ABC Legal in-market
Performing root cause analysis when issues arise, clearly defining the problem and providing recommended next steps
Incident response for the region during market disruptions (e.g., app outages, dispatch bottlenecks, weather), acting as the point of contact to translate on-the-ground events for leadership and the network
Execution of marketplace pilots, including running tests, tracking performance, and reporting findings
Managing regional incentive spend within budget, in partnership with the Sr. Director
Achieving regional Service Level Objective (SLO) attainment by tier, closing coverage gaps, and reporting on market health
Direct management of W2 employees, including approving time cards and completing performance reviews
Feeding structured learnings back to refine and scale incentive programs, dispatch rules, and pay mechanics to other markets