Regional Manager, South Central

Tailored Brands•Cincinnati, OH

12h

About The Position

The Regional Manager (RM) is accountable for the overall performance of multiple store locations and businesses, including Retail, Rental, Custom, and Tailoring. In partnership with Store Managers, the RM builds high-performing store teams and plans strategically to achieve optimal results while creating an inclusive culture focused on a Legendary customer experience. The position reports directly to the Zone Vice President of Stores and must reside in the Indianapolis or Cincinnati area, close to a major airport. The role focuses on leadership, performance, workplace culture, operational excellence, and customer experience. The RM leads and develops store leaders, drives regional sales and profitability, uses business and customer data to guide decisions, maintains operational standards, and ensures stores deliver the company service model. Travel is required.

Requirements

At least 5 years of experience successfully leading, managing, and developing retail teams, or equivalent experience.
Strong decision-making and problem-solving skills.
Strong quantitative and analytical skills and a deep understanding of site analytics, sales, and financial data.
Self-motivated, results-oriented, and strategic, with sound judgment and business savvy.
Strong organizational and leadership skills, including the ability to multitask in a fast-paced, dynamic environment.
Excellent written and verbal communication skills, with the ability to listen actively and communicate effectively with internal and external stakeholders at all levels.
Strong interpersonal skills and the ability to engage others in positive dialogue one-on-one and in groups.
Ability to prioritize duties, work under time constraints, handle multiple tasks, work independently, and adapt to changing priorities and assignments.
Proven ability to develop staff into high-performing individuals and teams through training and development.
Experience building strong teams with committed staff, evidenced by employee retention and engagement.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to travel.
Must reside in the Indianapolis or Cincinnati area close to a major airport.

Nice To Haves

Bachelor's degree preferred, or equivalent experience.

Responsibilities

Set clear expectations for store leadership, hold teams accountable, model company values, and coach actively.
Communicate priorities and business-driving information to align store leadership and the regional team with company expectations.
Provide strategic oversight and guide teams in identifying and implementing productivity improvements.
Partner with and influence internal and external stakeholders.
Achieve regional business plans, including sales, profitability, and other financial measures.
Analyze key metrics, ensure goals are met, and train Store Managers to use store reporting to evaluate performance.
Develop and implement regional strategies to maximize sales and produce consistent results across stores.
Evaluate store schedules for initiative execution, task planning, and appropriate coverage for customer service.
Present opportunities using fact-based information, with recommendations for solutions or needed support.
Manage store and regional budgets effectively.
Use market demographics, real estate and traffic trends, and competitive research to inform decisions.
Lead store teams in managing local marketing events and business outreach.
Identify underperforming stores and develop plans to improve their performance.
Conduct efficient store visits to ensure customer readiness, operational standards, and an inclusive work environment.
Prioritize work schedules and store visits based on store performance.
Ensure Store Managers use available tools to maintain operationally sound stores.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement in-store programs and best practices to improve sales, service, and operational efficiency.
Create an engaged and inclusive workplace where opinions and contributions are valued.
Make or recommend employment decisions to sustain high-performing and diverse store teams.
Support learning and development, including the use of training tools to onboard employees and develop high-potential talent.
Build internal and external talent pipelines through recruitment and succession planning.
Ensure stores are trained on the company service model and deliver a Legendary customer experience.
Lead store teams to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Evaluate stores for brand-standard visual presentation and execution of marketing initiatives.