Regional Manager – Dedicated Driver

Airspace

13d

About The Position

Airspace is a technology-enabled freight forwarder that uses data, AI, machine learning, and patented technology to coordinate time-critical logistics across a global network of drivers and airlines. Its Dedicated Driver service transports life-saving medical-device equipment from warehouses to hospitals across the United States. The Regional Manager manages a network of Dedicated Drivers, who may be W-2 employees, 1099 contractors, or a combination of both. This hands-on leadership role provides direct driver support, ensures customer needs are met, and owns tactical initiatives to deliver high-quality service. The manager invests in driver development and builds trust-based relationships with drivers and customer stakeholders. The position includes travel up to 50% of the time to regional customer sites, using regional driving and domestic flights, with overnight stays as needed. Compensation is a $75,000 annual salary plus a 10% bonus target.

Requirements

At least 3 years of experience in transportation or logistics operations.
Experience in driver or workforce training, coaching, and performance management.
Ability to build and sustain strong relationships with frontline workers and customers.
Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer locations.
Comfort working in a field-based environment and managing responsibilities while traveling.
Strong verbal and written communication skills.
Ability to connect with and motivate drivers and customers.
Detail orientation and strong active-listening skills.
Ability to partner with cross-functional teams to improve service outcomes.
Action-oriented approach and comfort working in a fast-paced environment.
Experience in an environment requiring rigorous adherence to processes.
Strong time-management and multitasking abilities.
Ability to take ownership of problems and resolve them end to end.

Responsibilities

Lead driver onboarding and ongoing training so drivers have the knowledge, tools, and skills to perform effectively.
Coach drivers, provide direct feedback, and encourage continuous improvement and accountability.
Develop and execute individual performance improvement plans, quarterly retraining, and regular performance reviews.
Monitor driver performance metrics and identify trends, risks, and development opportunities.
Build and maintain an engaged driver base across assigned geographies and customers.
Serve as a primary customer-account contact and work with Account Management to develop long-term relationships with customer points of contact through regular communication and in-person engagement.
Travel to regional customer locations and conduct in-person market performance reviews to assess service quality and identify improvement opportunities.
Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits.
Coordinate change requests with drivers and customers to ensure timely, smooth execution.
Provide direct support to drivers with tactical problems.
Partner with the Revenue team to act on driver feedback and develop resolution plans.
Manage driver rate establishment, billing, and payment execution.
Govern work through formal documentation and identify process-streamlining opportunities.
Partner with leadership to identify and promptly address process gaps.