Regional Manager – Dedicated Driver

Airspace•Portland, OR

12d

About The Position

Airspace is hiring a Regional Manager for its Dedicated Driver service, which transports life-saving medical-device equipment from warehouses to hospitals. The role manages a network of dedicated drivers, who may be W-2 employees, 1099 contractors, or a combination, and supports them directly while ensuring customer needs are met. The Regional Manager is a hands-on leader responsible for driver development, customer and driver relationships, and execution of tactical service initiatives. The position requires travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer locations. Compensation is a $75,000 annual salary with a 10% bonus target.

Requirements

At least 3 years of experience in transportation or logistics operations.
Experience in driver or workforce training, coaching, and performance management.
Ability to build and maintain strong relationships with frontline workers and customers.
Willingness and ability to travel up to 50%, including regional driving, domestic flights, and overnight stays at customer sites.
Comfort working in a field-based environment and managing responsibilities while traveling.
Strong verbal and written communication skills.
Positive attitude and ability to connect with and motivate drivers and customers.
Detail-oriented with strong active-listening skills.
Ability to collaborate with cross-functional teams to achieve positive service outcomes.
Action-oriented and comfortable in a fast-paced environment.
Experience in an environment requiring rigorous process adherence.
Strong time-management and multitasking abilities.
Demonstrated ability to own problems and resolve them end-to-end.

Responsibilities

Lead driver onboarding and ongoing training programs.
Coach drivers, provide direct feedback, and foster continuous improvement and accountability.
Develop and execute individual performance improvement plans, quarterly retraining, and regular performance reviews.
Monitor driver performance metrics and identify trends, risks, and development opportunities.
Build and maintain an engaged driver base across assigned geographies and customers.
Serve as a primary customer-account contact and work with Account Management to develop long-term relationships through regular communication and in-person engagement.
Travel to regional customer sites and conduct in-person market performance reviews to assess service and identify improvement opportunities.
Build relationships with drivers through daily interactions, check-ins, and onsite visits.
Coordinate change requests with drivers and customers to ensure timely execution.
Provide direct support to drivers on tactical problems.
Partner with the Revenue team to act on driver feedback and develop resolution plans.
Manage driver rate establishment, billing, and payment execution.
Document work formally, identify process improvements, and partner with leadership to address process gaps.