Regional Manager

Cherry Hill Programs•,

8d•$65,000 - $75,000•Hybrid

About The Position

Cherry Hill Programs is the industry leader in capturing moments that last a lifetime at various holiday and souvenir photography experiences across North America. From recruiting and training quality holiday characters, local leadership, and field staff - our mission is simple: to bring magic to every experience. As Regional Manager (RM), you will create the magic by overseeing multiple locations within a designated geographic area and managing their operations, business strategies and overall performance. This includes being responsible for venue relations, employee relations, staffing, and scheduling as well as learning and development.

Requirements

At least 18 years of age
Minimum of 3-5 years of management experience in retail, tourism or related field
Prior proven success managing multiple locations in the retail/service industry
Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time
Positive attitude and strong work ethic
Team player who can work independently and understands the importance of leadership
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
Ability to travel including overnights, if required
Available to work a minimum of 40 hours a week or as needed
Comfortable working in an outdoor environment in natural weather conditions

Responsibilities

Lead and motivate a team of District Managers and Local Managers to reach sales targets, deliver exceptional customer service and create a positive, collaborative environment for our teams
Develop district strategies and implementation plans to support regional and company initiatives to drive business results and achieve operation excellence
Determine district-wide staffing requirements and ensure hiring/onboarding standards are being met
Recruit and train qualified District Managers and Local Managers for each location; assisting each with hiring, onboarding, training, and employee relations as needed
Conduct site visits regularly, analyze sales activity and reports, and submit weekly audits to identify trends, opportunities and implement plans to drive a successful operation
Establish and maintain positive and successful client relations with staff at all locations
Partner with mall or marketing management to support a seamless, efficient operation with a focus on guest service and profitability
Oversee budgeted staff hours, scheduling, timecards and deliver accurate weekly reporting
Participate in weekly team conference calls and provide operational and revenue updates
Respond to all business calls or emails within a timely manner
Ensure adherence to all company policies and procedures, as well as state/federal laws and regulations
All other duties as assigned