Regional Manager (Multifamily- Market Rate)

Related•New York, NY

19h•Hybrid

About The Position

Related Companies’ Luxury Rentals division is seeking a Regional Manager to oversee a premier portfolio of Class A residential assets across NYC. This is a unique opportunity for an accomplished operations leader to drive performance, elevate resident experience, and uphold the exceptional standards that define the Related brand. The Regional Manager is responsible for leading the overall operations and performance of a Class A residential portfolio totaling 5-8 assets. Reporting to the Vice President/Senior Vice President, this leader ensures financial health, operational excellence, regulatory compliance, and exceptional resident experience across multiple properties. The Regional Manager directly supervises and develops General Managers and Resident Managers, setting strategy, coaching leaders, and holding teams accountable to deliver against ownership’s objectives. If you’re a dynamic real estate professional with a passion for luxury living, operational precision, and people development, we invite you to join the team behind the city’s most celebrated communities.

Requirements

7+ years of progressive property management experience, including at least 3 years leading multi-site operations within luxury rental communities.
Proven track record managing Class A residential portfolios, ideally with responsibility for 5 or more assets.
Strong financial acumen, with hands-on experience in budgeting, forecasting, and reporting.
Inspiring and collaborative leader, skilled in coaching, mentoring, and empowering teams to achieve results.
Excellent communication, organization, and problem-solving abilities, with a proactive, solution-oriented mindset.
Proficient in Microsoft Office and property management software, using technology to enhance efficiency and service delivery.
Deep commitment to delivering an exceptional resident experience while maintaining operational and brand excellence.
Executive presence and strategic leadership capability, able to represent the organization with professionalism and confidence across all levels.

Responsibilities

Coach and mentor General Managers, building strong leadership pipelines across properties.
Oversee hiring and performance management of site staff, ensuring compliance with policies and a high-performance culture.
Partner with HR/Training on onboarding, development, and succession planning.
Develop and manage annual operating and capital budgets.
Review financial statements, variance reports, and investment opportunities.
Approve purchase orders and bad debt write-offs up to $10,000.
Ensure accurate rent collection, vendor management, and compliance with reporting deadlines.
Oversee administrative, regulatory, and compliance processes at all sites.
Monitor property audits and implement corrective actions when needed.
Ensure consistent application of policies, tenant relations, and legal compliance.
Champion high resident satisfaction by setting service standards and monitoring property performance.
Oversee escalated resident issues, lease enforcement, and community engagement.
Ensure brand standards are consistently met across the portfolio.
Set maintenance and capital improvement strategies across the 5-8 assets.
Oversee preventive maintenance planning, inspections, and asset preservation at a portfolio level.
Review and approve vendor contracts, bids, and capital project scopes; ensure alignment with company standards and budgets.
Partner with Engineering leadership on large-scale projects, regulatory compliance, and building code requirements.
Hold General Managers and Maintenance Supervisors accountable for unit turns, curb appeal, safety standards, and service delivery.
Drive long-term planning for capital investments, energy efficiency, and asset value enhancement.
Conduct weekly full property inspections to ensure general upkeep and cleanliness.
Partner with marketing and leasing leaders to drive occupancy, retention, and rent growth.
Monitor market trends and competitive properties to ensure portfolio performance.
Support training on leasing standards, resident engagement, and brand consistency.
Lead regional initiatives and act as backup for the Vice President as needed.
Contribute to companywide projects, training programs, and strategic planning.