Regional Manager, Tri-State

Tailored Brands•Dublin, CA

21h

About The Position

The Regional Manager (RM) is accountable for the overall performance of multiple store locations and businesses, including Retail, Rental, Custom, and Tailoring. The role partners with Store Managers to build high-performing teams and combines strategic planning with delivering results and creating an inclusive culture focused on a Legendary customer experience. The position reports directly to the Zone Vice President of Stores. The Regional Manager must reside in the Greater New York City area close to a major airport, and travel is required. Success in the role requires strength in Leadership, Performance, Workplace, Operational Excellence, and Customer Experience. The Regional Manager sets expectations and coaches store leadership, delivers regional business plans, analyzes financial and operating metrics, manages budgets, and develops strategies to improve sales and productivity. The role also oversees store operations, talent development, customer experience, and execution of company programs and brand standards.

Requirements

At least 5 years of experience successfully leading, managing, and developing retail teams, or equivalent experience.
Strong decision-making and problem-solving skills.
Strong quantitative and analytical skills, including an understanding of site analytics, sales, and financial data.
Good judgment, creativity, and business savvy.
Self-motivated, results-oriented, and strategic approach.
Strong organizational and leadership skills, with the ability to multitask in a fast-paced, dynamic environment.
Excellent written and verbal communication skills and the ability to listen and communicate effectively with internal and external contacts at all levels.
Strong interpersonal skills, including the ability to engage others in positive dialogue one-on-one and in groups.
Ability to prioritize, work under time constraints, handle multiple tasks, work independently, and adapt to changing priorities and assignments.
Demonstrated ability to develop staff into high-performing individuals and teams through training and development.
Experience building strong organizations with committed staff, evidenced by employee retention and engagement.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Must reside in the Greater New York City area close to a major airport.
Travel is required.

Nice To Haves

Bachelor's degree or equivalent experience.

Responsibilities

Set clear expectations for store leadership and hold teams accountable for results.
Model company values and coach store teams by example.
Communicate priorities and business-driving information to align store leadership and the regional team.
Provide strategic oversight and guide teams in identifying and implementing productivity improvements.
Partner with and influence internal and external stakeholders.
Achieve regional business plans, including sales, profitability, and other financial measures.
Analyze key metrics, ensure goals are met, and train Store Managers to use reporting to evaluate performance.
Develop and implement regional strategies to maximize sales and support consistent performance across stores.
Evaluate store schedules for initiative execution, task planning, and appropriate customer-service coverage.
Present fact-based opportunities and recommend solutions or needed support.
Manage store and regional budgets effectively.
Assess market demographics, real estate, and traffic trends; conduct competitive visits or research.
Lead store teams in local marketing events and business outreach.
Identify underperforming stores and develop plans to address performance.
Conduct efficient store visits to assess customer readiness, operational standards, and inclusion.
Prioritize work schedules and store visits based on store performance.
Ensure Store Managers use available tools to maintain operationally sound stores.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement in-store programs and best practices to improve sales, service, and operational efficiency.
Create an engaged and inclusive workplace where contributions are recognized and valued.
Make or recommend employment decisions that support high-performing, diverse store teams.
Promote learning and development, using training tools to onboard employees and develop high-potential talent.
Build a pipeline of internal and external talent through recruitment and succession planning.
Ensure stores are trained on the company service model and deliver a Legendary customer experience.
Lead store teams to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Use customer feedback to address and prevent customer concerns.
Evaluate stores for brand-standard visual presentation and execution of marketing initiatives.