Regional Manager, Training & Development

Harbor Group Management•Atlanta, GA

9d•Hybrid

About The Position

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. The Regional Manager, Training & Development leads the design, coordination, and delivery of training and development programs across an assigned portfolio. This role ensures that onsite teams have the knowledge, tools, and support needed to succeed, while fostering team member engagement and recognition. The Regional Manager, Training & Development partners with property teams, Regional Managers, the RVP, and corporate leadership to implement scalable, repeatable training programs that drive performance, retention, and career growth across the region.

Requirements

Bachelor’s degree in Human Resources, Learning & Development, Business, or related field (or equivalent experience).
Minimum 4 years of experience in training, learning & development, or employee engagement, preferably within the multifamily industry.
Experience supporting a diverse portfolio of at least 30 properties across various asset types.
Must have prior experience within the multifamily apartment industry.
Background supporting a diverse portfolio of at least 30 properties across diverse asset types is ideal.
Strong facilitation, presentation, and coaching skills; comfortable leading both virtual and in-person sessions.
Excellent written and verbal communication abilities.
Proven ability to design, deliver, and measure engaging learning content.
Strong organizational and project management skills; able to manage multiple initiatives simultaneously.
Ability to travel up to 50% within the assigned region.

Responsibilities

Assess regional training needs and develop scalable programs for all onsite roles, including leasing, maintenance, and office staff.
Design and deliver onboarding programs, including systems, processes, and customer service training, ensuring effectiveness and consistency across the region.
Operate as the regional trainer of portfolio-wide learning programs and standards set by the Director of Employee Development; adapt and deliver within the assigned region(s) while maintaining enterprise consistency.
Maintain a regional training dashboard and calendar to track participation, completion, and performance metrics.
Support career growth through coaching and skill development for onsite staff.
Conduct virtual and in-person training sessions, workshops, and seminars as needed.
Collaborate with regional leadership to reinforce engagement and recognition efforts through training initiatives, ensuring programs reflect organizational values and promote a sense of belonging.
Support regional communication channels to reinforce organizational culture, share success stories, and support team connection.
Support initiatives to improve team member performance based on survey feedback, listening sessions, engagement data, and property performance.
Evaluate program effectiveness and continuously refine strategies to improve outcomes and impact.
Support new property acquisitions and onboarding as it relates to regional training programs.
Develop virtual tours or training materials for regional use as needed.
Perform other duties as assigned to support regional operations and organizational goals.