Regional Manager, Reconditioning Operations

DriveTime•Columbus, OH

2d•Hybrid

About The Position

The Regional Reconditioning Operations Manager is responsible for leading all aspects of multiple Reconditioning Centers, including bottom line management, process management, performance management, and quality assurance resolution. The Regional Operations Manager must ensure that all of their locations meet goals and all vehicles reconditioned meet our standards prior to being sent to our retail locations for sale. This role is responsible for representing and maintaining a culture that exemplifies the DriveTime Core Principles. They will work through onsite Operations Managers to ensure bottom line management objectives are met such as staffing, operating expenses, efficiency, quality, and productivity. They will also work with leaders throughout all departments to ensure all supply chain goals are established and met. This role oversees recruiting, screening, and hiring of the Reconditioning Center team members using methods designed to reduce turnover, fill all open positions, build a leadership bench, and improve performance. The Regional Manager will schedule and lead both onsite and virtual meetings, location visits, and planning sessions, utilizing remote management skills and techniques to assess, motivate, develop, and influence Reconditioning Center teams. They will maintain the health and integrity of all facility’s production systems and effectively utilize root cause analysis practices to identify opportunities and create sustainable short and long-term plans to address them. Through observations and report reviews, they will proactively identify trends and communicate findings and perspectives across all departments. They will ensure Operations Managers are effectively training and developing their teams, evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of analytical reporting. Finally, they will guide Operations Managers through the employee evaluation process providing perspective and instruction for proper employee development.

Requirements

College Degree in business, supply chain management or a vocational/technical school or a combination of education and experience.
5 years management experience with 3+ years in multi-unit location leadership.
Demonstrated ability to effectively manage and work with all levels of employees and customers.
Ability to work in conjunction with various corporate groups to achieve corporate and ground goals.
Valid driver's license, good driving record.
Any equivalent combination of experience, training, and/or education which fulfills the requirements of the position will be considered.
Multi-Unit site management and/or Remote management experience.
Excellent verbal and written communication skills.
Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
Agile in a fast-paced environment.
Ability to adhere to regular and predictable attendance.
Must be able to communicate in English to ensure effective performance of the position in a safety-sensitive/technical environment.

Nice To Haves

At least 5 years leadership experience in a multi-unit environment.
Logistics or Supply chain management.

Responsibilities

Lead all aspects of multiple Reconditioning Centers, including bottom line management, process management, performance management, and quality assurance resolution.
Ensure all locations meet goals and all vehicles reconditioned meet company standards.
Represent and maintain a culture that exemplifies the DriveTime Core Principles.
Work through onsite Operations Managers to ensure bottom line management objectives are met (staffing, operating expenses, efficiency, quality, and productivity).
Work with leaders throughout all departments to ensure all supply chain goals are established and met.
Oversee recruiting, screening, and hiring of Reconditioning Center team members to reduce turnover, fill open positions, build a leadership bench, and improve performance.
Schedule and lead onsite and virtual meetings, location visits, and planning sessions.
Utilize remote management skills to assess, motivate, develop, and influence Reconditioning Center teams.
Maintain the health and integrity of all facility’s production systems.
Effectively utilize root cause analysis practices to identify opportunities and create sustainable plans.
Proactively identify trends and communicate findings and perspectives across all departments.
Ensure Operations Managers are effectively training and developing their teams.
Evaluate Reconditioning Center team performance and provide feedback.
Guide Operations Managers through the employee evaluation process.