Regional Manager of Operations, Mid-West Region

Alliance Animal Health•Indianapolis, IN

16h•Onsite

About The Position

Alliance Animal Health is seeking a Regional Manager of Operations to support and grow a portfolio of specialty, emergency, and urgent care veterinary hospitals across the Mid-West region. The role provides operational leadership and regional business oversight, working directly with Practice Managers, Hospital Administrators, Medical Directors, and veterinary partners to strengthen operations, improve financial performance, develop leaders, and enhance experiences for clients, patients, and referring veterinarians. The Regional Manager maintains a regular field presence, visits hospitals, coaches leaders, addresses operational challenges, and helps teams turn priorities into measurable results. The position partners with the Regional Vice President and central support teams to implement initiatives, support hospital growth, and identify opportunities across the region. The role requires significant regional travel, including overnight travel. Candidates must live within the listed states; Chicago, Illinois is ideal. Alliance Animal Health partners with veterinary hospitals through a Joint Venture Model, providing operational expertise, business resources, and strategic support while preserving each hospital's culture and medical autonomy. The organization emphasizes partnership between medical and operational leadership and is guided by its core values of Passion, Engagement, Trust, and Service.

Requirements

At least 5 years of progressive veterinary hospital operations experience, preferably in emergency, specialty, urgent care, or a combination of these settings.
At least 2 years of multisite leadership experience or comparable senior-level management experience in a large, complex veterinary hospital.
Demonstrated success improving hospital financial performance, operational efficiency, and team engagement.
Strong financial acumen, including P&L management, budgeting, labor management, forecasting, and expense control.
Experience coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders.
Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics.
Ability to build strong relationships with veterinary professionals, medical leadership, and hospital partners.
Excellent communication, problem-solving, organizational, and leadership skills.
Ability to manage competing priorities across multiple hospitals and geographic markets.
Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience.
Willingness and ability to travel extensively throughout the assigned region.
Must live within the listed territory states; Chicago, Illinois is preferred.
Significant regional travel is required, including regular hospital visits and overnight travel.

Nice To Haves

At least 7 years of veterinary hospital leadership experience, particularly in specialty, emergency, or urgent care.
Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader.
Experience overseeing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations.
Experience supporting hospital integrations, new hospital openings, service expansions, or operational turnarounds.
Familiarity with veterinary practice management systems, financial reporting, and performance analytics.
CVPM, MBA, MHA, or similar professional credentials.

Responsibilities

Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-West region.
Partner with hospital leadership to improve workflows, staffing efficiency, patient access, and operational performance while respecting each hospital's culture and clinical services.
Identify operational challenges and work with hospital teams to implement sustainable solutions; maintain field presence through hospital visits, leadership meetings, and ongoing communication.
Own regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.
Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans; monitor performance indicators and translate data into actionable priorities.
Coach and mentor Practice Managers, Hospital Administrators, and department leaders; establish expectations, accountability, and follow-through.
Support leadership development, succession planning, employee engagement, recruiting, retention, performance management, and staffing strategies in partnership with Human Resources and Talent Acquisition.
Support staffing, scheduling, workflow, and financial models for emergency, specialty, and urgent care hospitals, including veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.
Identify opportunities to improve appointment availability, service utilization, and access to care; support the demands of extended hours, overnight services, and fluctuating caseloads.
Collaborate with medical leaders to remove operational barriers while respecting clinical decision-making and medical autonomy.
Build trusted relationships with Medical Directors, veterinary partners, and hospital leaders; communicate openly, listen, and follow through on commitments.
Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, hospital reputation, client communication, service accessibility, and client experience.
Support referral growth, client retention, and stronger community relationships.
Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives.
Support new hospital integrations, leadership transitions, service expansions, and operational readiness as the region grows.
Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams to provide effective support to hospitals.
Share best practices across hospitals and contribute to operational processes and leadership resources that support long-term regional growth.