Regional Manager (Food Service)

Bento Sushi•Whitby, ON

3d•CA$0 - CA$60,000•Hybrid

About The Position

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Pickering and Whitby. This role ensures that franchisees meet Bento's operational standards, achieve financial performance goals, and uphold the high standard of food safety, customer service, reputation. The ideal candidate will be a strategic leader with strong operational expertise and a passion for building relationships.

Requirements

Post secondary education.
Diploma / bachelor’s degree in hospitality management, or a related field preferred.
Bilingual proficiency in French and English is required.
Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
Proven track record of driving operational excellence, food safety and achieving financial results.
Strong leadership and interpersonal skills with the ability to build relationships with franchisees.
Excellent problem-solving and decision-making abilities.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office.
Travel is required, including overnight stays.
Valid driver’s license and reliable transportation.

Nice To Haves

Sushi experience is considered an asset.

Responsibilities

Follow up with new franchises to ensure a smooth hiring and onboarding experience.
Act as the primary point of contact for franchisees, providing guidance on business operations.
Provide hands-on support to franchisees to improve overall program and quality execution and performance levels.
Ensure franchisees effectively implement and execute company programs and systems.
Provide ongoing support and follow up to maintain consistency across all locations.
Manage P&L for a dedicated region to meet budget goals.
Review franchise sales performance and provide coaching and guidance as needed.
Work with franchisees to optimize profitability and control costs.
Analyze performance metrics, including sales, customer feedback, and operational KPIs including food safety.
Develop action plans for underperforming locations and recognize top performers.
Ensure all franchise stores adhere to Bento's operational standards, food safety and brand guidelines.
Conduct regular store visits to evaluate performance and identify areas for improvement and provide the training.
Conduct monthly audits for each store.
Facilitate training programs for franchisees and their teams to ensure consistent execution of Bento's brand standards.
Monitor compliance with franchise agreements and address any violations or issues.
Foster strong relationships with both franchisees and store management to ensure seamless collaboration and mutual success.
Collaborate with store leadership to address any concerns or opportunities for improvement.
Collaborate with cross-functional support teams to support franchise operations.
Communicate corporate initiatives and updates to franchisees effectively.