Regional Maintenance Specialist, Special Assets - Stoneridge

Dominium•Pflugerville, TX

About The Position

The Regional Maintenance Specialist (RMS) – Special Assets is a corporate-level maintenance leader who reports to the Regional Director – Special Assets. The RMS assesses and stabilizes maintenance operations at underperforming communities in the Special Assets Portfolio. The role may begin with one community and expand to functional oversight of a small portfolio. In partnership with the assigned Regional Manager, the RMS develops and leads turnaround plans addressing staffing gaps, deferred maintenance, work-order and unit-turn backlogs, and maintenance processes. The goal is to restore stable operations, improve unit readiness and occupancy, normalize recurring expenses, and build an effective on-site team that can sustain results. The RMS has no direct reports. On-site maintenance teams report to the RMS functionally for maintenance standards, processes, coaching, and performance support. The RMS provides recommendations on staffing, vendors, processes, and priorities; the Regional Manager retains budget authority.

Requirements

High school diploma or equivalent required.
Minimum seven years of progressive multifamily maintenance experience required.
Broad knowledge and hands-on experience with HVAC, plumbing, electrical, carpentry, general repairs, unit turns, and common-area and grounds maintenance.
Experience with property management systems, preferably Yardi, and maintenance workflow tools such as Elise AI or equivalent.
Proficiency with Microsoft Office and standard reporting tools.
Knowledge of preventive maintenance, work-order management, vendor oversight, budgeting concepts, and maintenance performance metrics.
Ability to manage projects or operational turnarounds, reduce backlogs, standardize processes, develop teams, and achieve measurable improvements.
Knowledge of applicable safety regulations, building codes, environmental standards, and fair-housing considerations related to maintenance.
Ability to lead and influence without direct authority.
Strong coaching, communication, problem-solving, and stakeholder-management skills.
Ability to travel between assigned sites, including overnight and out-of-state travel, as needed.
Valid driver’s license, current vehicle insurance, and reliable transportation.

Nice To Haves

Technical school training preferred; an equivalent combination of education, technical expertise, experience, and demonstrated results may be considered.
Ten years of progressive multifamily maintenance experience preferred.
Supervisory, lead, or multi-site experience strongly preferred.
Experience with underperforming, turnaround, renovation, rehabilitation, or distressed communities highly desirable.
Familiarity with LIHTC or other income-restricted communities preferred.
EPA Section 608, OSHA, trade, or similar certifications are a plus.

Responsibilities

Partner with the Regional Manager to evaluate maintenance operations, identify root causes of underperformance, and develop prioritized turnaround plans with timelines and measurable milestones for backlog reduction, occupancy recovery, expense normalization, and cash-flow improvement.
Set expectations for work quality, responsiveness, safety, and professionalism; coach on-site employees, support training and skill development, and help build stable, capable teams without direct supervisory authority.
Establish or strengthen preventive maintenance programs, work-order intake and prioritization, tracking and close-out, inventory and parts management, and documentation. Use Yardi, Elise AI, and other applicable tools to support consistent, proactive operations.
Coordinate work involving capital repairs, unit turns, common areas, grounds, and major building systems, including HVAC, plumbing, electrical, carpentry, and general repairs. Monitor quality and timeliness and coordinate work within approved budget parameters.
Prioritize work orders and unit turns, coordinate resources, improve processes, provide technical guidance as needed, and track progress toward unit-readiness, occupancy, and resident-satisfaction goals.
Interview candidates for on-site maintenance positions and recommend candidates and preferred vendors. Provide the Regional Manager with input on staffing models, employee and team performance, and vendor performance.
Establish and track maintenance measures such as work-order cycle time and aging, preventive maintenance completion, unit-turn time, property condition, resident feedback related to maintenance, and costs. Regularly report progress and risks to the Regional Manager.
Identify operating and capital needs that address deferred maintenance, improve asset condition, support unit readiness, and contribute to expense normalization and improved cash flow. Provide recommendations to the Regional Manager, who retains budget authority.
Ensure maintenance practices align with applicable building codes, safety regulations, environmental standards, affordable housing requirements, and company policies. Support inspections and audits and coordinate timely corrective actions.
Work with property management, leasing, and corporate teams to align maintenance priorities with unit availability, curb appeal, cleanliness, resident satisfaction, and occupancy growth.
Serve as the primary maintenance subject-matter expert and escalation point for assigned communities. Provide technical direction on building systems, repairs, and unit-turn processes while maintaining focus on leadership, process improvement, and project outcomes.
Perform other duties as assigned by the supervisor.