Regional Maintenance Manager

VESTA MANAGEMENT CORPORATION•Worcester, MA

16h

About The Position

Be a part of the best team in Property Management!! Founded in 1981, Vesta Corporation has grown to one of the top affordable housing property management companies in the country. As we continue to grow, now is the perfect time to join our team! We are currently seeking a Regional Maintenance Manager to join our team in the Northeast Region (Connecticut, Massachusetts & Northern New England). The Regional Maintenance Manager is responsible for oversight of all physical plant operations and maintenance work for multiple Vesta Communities, including staff training and evaluation, timely completion of work orders by assigned properties’ maintenance staff, timely completion of unit turns, deployment of regular and preventative maintenance programs, unit and grounds inspections, and technical assistance. The Regional Maintenance Manager is also responsible for special projects, including capital improvement projects, as well as creating and executing physical NSPIRE and other 3rd party preparation inspections.Administrative Responsibilities Conduct regular site and unit inspections for adherence to company maintenance and safety standards; document courses of action, priorities and provide training or technical assistance based upon findings. Identify physical and staffing needs at properties and work with staff and management to address them. Prepare and maintain inventory of equipment, tools, and supplies at each property. Work with sites’ Property Managers to replenish, as necessary. Monitor completion of work orders received by maintenance staff and review with Area Maintenance Supervisor (AMS), Property Manager(s) (PM) or Regional Manager (RM) as necessary. Review prospective employee applications and assist with interviews as requested. Make recommendations for contract services and supervise contract workers when needed. Work with PM’s to create budgets related to supply needs. Work with maintenance staffs, and PMs to adhere to unit turns within budget and 5 - 7 day make ready time frame. Ensure required maintenance reports are completed and submitted in a timely and accurate fashion. Work with RM and PM to create property capital improvement budgets. Review and prepare all maintenance service contracts with Assistant Director of Physical Plant. Maintain all site-based facility licenses and certifications with local licensing authorities under direction of Assistant Director of Physical Plant. Review internal monthly reporting and logs for compliance and accuracy Supervisory and Training Responsibilities: Evaluate timeliness of completion of work orders and provide feedback to RM and PM. Onboard and develop maintenance staff. Serve as a role model for maintenance staff. Ensure there is always on-call coverage in the region. Identify potential maintenance leaders for promotion and provide feedback to RM and PM. Ensure that job descriptions are developed, that regular performance evaluations are prepared and delivered to maintenance staff working in collaboration with the Human Resources Department. REAC/3rd Party Inspection Readiness: Ensure properties are prepared for 3rd party inspections, including but not limited to NSPIRE inspections. Prepare plans of action to cure identified deficiencies under the supervision of the Assistant Director of Physical Plant and Vice President of Operations. Prepare properties for noticed NSPIRE inspections and attend inspections. Project Management: Create Scope of work Obtain and review competitive bids and contractor’s insurance documents Prepare General Service Contract for review by Director or Assistant Director of Physical Plant Schedule work with contractor taking property’s needs into account Oversee/Communicate with contractor as work is taking place Review final product and sign off on work Competencies: Demonstrated skills and management experience of preventative and ongoing maintenance of a multifamily property. Experience in electrical, carpentry, HVAC, plumbing, and remodeling. Experience with electrical systems, appliances, circuits and fixtures. Experience with interior and exterior painting. Understanding of replacement flooring, glass and lock assemblies. Excellent interpersonal skills including strong verbal and written communication skills. Strong leadership skills and ability to develop, train, and motivate others. Able to work independently and in a team environment. Able to work well under pressure/emergency/time sensitive situations Strong planning and organizational skills. Accepts responsibility and accountability. Honest and trustworthy; displays integrity Professional, in appearance and action Able to troubleshoot problems and devise creative solutions. Organized and detailed

Requirements

High School diploma or equivalent required, Associates degree preferred.
At least 10 years of related experience.
Multi-family community experience required, preferably affordable housing experience.
Drywall, lock change, and electrical, carpentry, flooring, and plumbing experience required.
HVAC Type I and Type II required.
Knowledge of 3rd party government agency inspection protocol, i.e. NSPIRE, D.C. Housing Authority, State Finance Agency, etc.
Experience leading a team required.
Ability to calculate figures and amounts required.
Ability to handle finances and work within a budget.
Work effectively as a team contributor on all assignments.
Ability to effectively present information and respond to questions from residents, co-workers, property owners, and the general public required.
Yardi Maintenance software experience preferred.
Skilled in Microsoft Excel and Word and general computer skills.
Multilingual preferred.
Possess own hand and power tools.
Successful completion of a background check and drug screening required.
Valid Driver's License and clean driving record required.

Nice To Haves

Yardi Maintenance software experience preferred.
Multilingual preferred.

Responsibilities

Conduct regular site and unit inspections for adherence to company maintenance and safety standards; document courses of action, priorities and provide training or technical assistance based upon findings.
Identify physical and staffing needs at properties and work with staff and management to address them.
Prepare and maintain inventory of equipment, tools, and supplies at each property. Work with sites’ Property Managers to replenish, as necessary.
Monitor completion of work orders received by maintenance staff and review with Area Maintenance Supervisor (AMS), Property Manager(s) (PM) or Regional Manager (RM) as necessary.
Review prospective employee applications and assist with interviews as requested.
Make recommendations for contract services and supervise contract workers when needed.
Work with PM’s to create budgets related to supply needs.
Work with maintenance staffs, and PMs to adhere to unit turns within budget and 5 - 7 day make ready time frame.
Ensure required maintenance reports are completed and submitted in a timely and accurate fashion.
Work with RM and PM to create property capital improvement budgets.
Review and prepare all maintenance service contracts with Assistant Director of Physical Plant.
Maintain all site-based facility licenses and certifications with local licensing authorities under direction of Assistant Director of Physical Plant.
Review internal monthly reporting and logs for compliance and accuracy
Evaluate timeliness of completion of work orders and provide feedback to RM and PM.
Onboard and develop maintenance staff.
Serve as a role model for maintenance staff.
Ensure there is always on-call coverage in the region.
Identify potential maintenance leaders for promotion and provide feedback to RM and PM.
Ensure that job descriptions are developed, that regular performance evaluations are prepared and delivered to maintenance staff working in collaboration with the Human Resources Department.
Ensure properties are prepared for 3rd party inspections, including but not limited to NSPIRE inspections.
Prepare plans of action to cure identified deficiencies under the supervision of the Assistant Director of Physical Plant and Vice President of Operations.
Prepare properties for noticed NSPIRE inspections and attend inspections.
Create Scope of work
Obtain and review competitive bids and contractor’s insurance documents
Prepare General Service Contract for review by Director or Assistant Director of Physical Plant
Schedule work with contractor taking property’s needs into account
Oversee/Communicate with contractor as work is taking place
Review final product and sign off on work