Regional Network Manager Mid West

CDS Logistics•Dundalk, MD

8d•$105,000 - $125,000•Hybrid

About The Position

CDS Logistics is seeking a dynamic operations leader to manage a growing region of our nationwide Certified Delivery Partner network. The Regional Logistics Network Manager leads a team of Territory Network Managers and is accountable for the operational performance of approximately 15–20 Certified Delivery Partners. This leader will drive service, safety, customer satisfaction, cost performance, and continuous improvement across the region while developing a high-performing field team and strong relationships with our customers and delivery partners. In this role you will work in the field as well as from home, managing your team of Territory Network Managers in the oversight of daily operations of our business through our agent network. You can anticipate this role to focus on driving Certified Delivery Partner performance to meet operational standards through strong results-based communication with CDPs and employees, employee development, proactive performance monitoring and customer accounts within your region. A successful applicant will be able to: Perform quality work within deadlines Interact and communicate professionally with internal and external customer groups Prioritize daily tasks in consideration of Organizational Strategic Goals Work with and lead a team towards collaborative operational goals

Requirements

Strategic Planning: Develop and implement long-term business strategies to achieve company goals and drive growth.
Team Leadership: Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring alignment with business objectives.
Decision-Making: Make informed, data-driven decisions that balance short-term needs with long-term strategic goals.
Change Management: Lead organizational change initiatives, ensuring smooth transitions and minimizing disruptions to business operations.
Performance Monitoring: Establish and monitor key performance indicators (KPIs) to assess progress and adjust strategies as needed.
Strong leadership skills with the ability to coach, influence, and develop others
Superior organizational and prioritization skills
Excellent communication – both oral and written - and relationship-management skills
Strong analytical and problem-solving skills with the ability to use data to drive action.
Proficiency with Microsoft Office, including Excel.
Ability to work independently and be self-motivated to get things done
Openness to change and ability to develop creative solutions to improve processes and performance
Ability to manage company resources effectively
Ability and willingness to travel up to 50% of the time throughout the assigned region.

Nice To Haves

5+ years of progressive experience in logistics, transportation, distribution, warehousing, or related operations, preferably in final mile logistics
Experience managing third-party logistics providers or independent business partners.
5+ years of progressive experience leading teams or multi-location operations.
Bachelor’s degree or higher in related field
Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Responsibilities

Own the operational performance of approximately 15–20 Certified Delivery Partners (CDPs) across the region, with accountability for service, safety, customer satisfaction, and adherence to CDS and customer standards.
Lead, coach, and develop a team of Territory Network Managers, enabling them to independently drive performance, continuous improvement, and adherence to CDS and customer SOPs across their assigned CDPs.
Build strong relationships with CDP owners and leaders, influencing performance and driving change.
Monitor, communicate, and act on Certified Delivery Partner performance, using operational KPIs, driver and customer scorecards, claims, and customer feedback to identify trends and drive timely corrective action.
Drive continuous improvement using CDS’ Lean operating principles and tools, including Gemba walks, 5 Whys, Fishbone (Ishikawa) analysis, and 6S/8 Wastes audits, to address root causes and deliver sustainable performance gains.
Drive a safety-first culture across the region, ensuring CDPs meet CDS safety expectations and proactively identifying and addressing safety risks and performance trends.
Understand and manage the financial performance of the regional network, using P&L, partner pay, productivity, and other operating data.
Build and maintain strong relationships with key customer contacts, ensuring effective communication and rapid resolution of service issues.
Ensure operational readiness and compliance across the region, including adherence to customer SOPs, CDS policies, training and certification requirements, and warehouse and delivery standards.
Establish a disciplined operating rhythm through regular performance reviews, team stand-ups, developmental audits, Leader Standard Work, and quarterly CDP business reviews.
Provide CDS leadership with clear visibility into regional performance
Travel regularly throughout the region to engage with Territory Network Managers, CDPs, customers, and field operations.