Regional Leasing Manager

Quintasen Holdings, LLC•Atlanta, GA

About The Position

The Leasing Managers are responsible for working with the on-site leasing specialists, assisting with marketing and working with the on-site team to maintain positive resident relations. The ideal candidate will have high energy, a burning desire to make a real difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents and clients.

Requirements

Bachelor's degree in Business, Marketing, or 3-5 years work experience in multi-family or single-family management.
Proven experience in CRM management, preferably within the real estate or property management sector.
Strong analytical skills and the ability to translate data insights into actionable strategies.
Excellent communication and interpersonal skills.
Familiarity with CRM software and tools.
Detail-oriented with a focus on delivering exceptional customer experiences and team leadership.
Ability to adapt to a dynamic and fast-paced work environment.
Knowledge of real estate industry practices and regulations.

Responsibilities

Lead a team of Leasing Specialists
Develop and implement leasing specials and CRM strategies tailored to enhance leasing, resident satisfaction and positive retention within single-family rental properties.
Utilize CRM tools to manage prospect/resident interactions, communications and feedback effectively.
Analyze resident data to identify trends, preferences and areas for improvement in property management processes.
Collaborate with leasing and maintenance teams to ensure seamless communication and resolution of resident concerns.
Implement customer loyalty programs and initiatives to foster long-term relationships with residents.
Stay informed about industry trends and leverage technology to enhance CRM capabilities.
Oversee the creation and distribution of targeted communications, newsletters and updates to residents.
Implement systems for collecting and analyzing resident feedback to drive continuous improvement.
Collaborate with cross-functional teams to integrate CRM processes into overall business operations.
Ensure compliance with data protection regulations and ethical handling of resident information.
Monitor rents and make recommendations of rent increases/decreases/specials.
Monitor market surveys for accuracy and trends.
Schedule shops of on-site team members.
Audit websites and ILS’s.
Understand lease terms and expiration management.