Regional Leasing Consultant
About The Position
The Regional Leasing Consultant will play a vital role in delivering a “white glove” customer experience. This role serves as the first point of contact with all new prospects via phone, email, text, and other avenues, providing exceptional product knowledge and customer service from initial inquiry through booking and tour scheduling. The consultant is responsible for engaging customers, convincing them to book a tour, and meticulously tracking, qualifying, and nurturing leads in Yardi CRM. A crucial aspect of this role is managing a smooth hand-off of the customer to the on-site team for tours, ensuring a positive experience for both the customer and the on-site staff.
Requirements
- Yardi and CRM experience required.
- Excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
- Passionate about sales and understanding/providing exceptional customer service.
- Attentive to detail and adherence to company standards.
- Proficient in computer programs, including MS Word and Outlook.
- Ability to learn and grow in understanding all Doran Group properties.
- 2 years of leasing experience with demonstrated sales ability.
- 2 years of customer service or call center experience.
Responsibilities
- Live up to the promise of “no lost leads” and book successful tours.
- Stay up to date with all training and maintain compliance with Federal and Local Fair Housing regulations.
- Act as the face of the organization for all incoming leads from various marketing sources for the entire Doran Group portfolio.
- Offer exceptional customer service with a focus on real-time responses, ensuring calls are returned within the hour and similar response times for other lead sources.
- Deliver exceptional product knowledge, build rapport, and earn trust/buy-in from prospective residents.
- Ensure the team on site and the customer are set up for success in their tour through exceptional documentation and communication.
- Adhere to documented Expectations for Lead Management and Data Entry for accurate customer data entry, including required fields and follow-up expectations.
- Know the websites for all properties and understand the customer experience through the application process.
- Apply time management and organization skills to effectively receive a high volume of incoming leads and conduct outbound lead nurturing.
- Ensure that communications and collateral are company-approved and branded.
- Schedule tours within the available tour times for each property.
- Screen prospective tenant applications and assist with verification of application information.
- Manage the lease renewal process for tenants, including preparing renewal letters, sending notices, and tracking responses.
- Serve as the primary point of contact for tenants regarding lease renewals, answering inquiries, negotiating lease terms, and addressing concerns.
- Performs other related duties as assigned.
Benefits
- Healthcare (Medical, Dental, Vision, health savings account, mental health services)
- 401K Retirement savings plus match
- PTO
- 50,000 Life insurance at no cost for employee
- Short Term and Long Term Disability
- Company events
- Volunteer Time Off
- Parental Leave
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
