Regional Leasing Consultant

Windsor Communities

7d • $22 - $27 • Remote

About The Position

The Regional Leasing Consultant is responsible for managing prospect leads, conducting virtual property tours, and achieving leasing targets. They prioritize tasks using CRM software, build rapport with prospects, convert appointments to tours, and ensure a seamless experience with on-site associates. The ideal candidate exhibits strong communication skills, follows up diligently, and utilizes technology platforms to help prospects find their new home. They must have knowledge of the local market and cross-sell properties. The Regional Leasing Consultant also plays a crucial role in executing corporate sales programs.
For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
This is a remote/WFH position; however, you must live in one of the states where we currently operate [1].

Requirements

• One to two years related experience and/or training; or equivalent combination of education and experience.
• An equivalent combination of education and experience will also be considered.
• Experience working in a multifamily environment and/or property management operations.
• Knowledge of Microsoft Office 365 required.
• Must reside in California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Oregon, Texas, Virgina, Washington, or Washington D.C.

Nice To Haves

• Knowledge of Funnel CRM preferred.
• Transferable apartment industry sales related experience preferred.

Responsibilities

• Prioritize completing prospect tasks, with a particular focus on Action Required tasks and AI handoff communication.
• Conduct outgoing phone calls to establish rapport and confirm appointments with prospects with the goal of converting appointments to shows.
• Ensure same-day tours are confirmed with prospective residents.
• Engage in prospect communication based on their specified preferences.
• Conduct purposeful and conversion-focused phone calls with both incoming and outgoing prospects, aiming to secure appointments, converting calls to virtual tours and/or applications.
• Demonstrate the ability to effectively address objections, highlight features and benefits, and exhibit a deep understanding of all assigned properties.
• Ability to cross-sell local communities to meet and exceed prospect preferences.
• Incorporate Realync pre-recorded videos into all communications to enhance the prospect's experience.
• Educate and promote the benefits of becoming a Windsor Resident, including Bilt Rewards to prospective clients.
• Knowledgeable about the job market, local businesses, community activities, and community demographic lifestyle preferences.
• Conduct quarterly competitor shopping by evaluating a rotating selection of competitor properties.
• Regularly conduct tours of all assigned properties on a quarterly basis, with additional tours scheduled upon request in response to property renovations, upgrades, or significant changes that may impact sales presentations.
• Ensure proper execution and utilization of all leasing-related programs and technologies, meeting company expectations. This includes corporate programs and technologies such as Realync, EliseAI, Engrain, Bilt, etc.
• Contributes to the achievement of customer satisfaction goals monitored through customer survey program and online reputation.
• Travel required at least 10% of the time.

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed