Regional Lead Field Service Engineer

Formic•Chicago, IL

5d•$29 - $44•Hybrid

About The Position

As a Regional Lead Field Service Engineer, you will provide advanced technical support for Formic’s deployed robotic systems while serving as a regional technical leader for field service operations. You will handle complex troubleshooting, support critical customer issues, and mentor other engineers in the field to ensure consistent service quality and system reliability. This role combines deep hands-on technical work with leadership responsibilities, requiring strong diagnostic skills, operational judgment, and the ability to guide others during high-impact service situations.

Requirements

5+ years of hands-on field service experience supporting robotics or industrial automation systems
Advanced technical proficiency across mechanical, electrical, controls, and robotic systems
Experience supporting industrial robots from one or more major manufacturers (e.g., FANUC, ABB, KUKA, Yaskawa, Universal Robots)
Proven ability to independently diagnose and resolve complex system-level failures
Demonstrated experience mentoring, coaching, or leading other engineers in the field
Strong communication skills and composure in customer-facing environments
Ability to balance hands-on technical work with team coordination responsibilities
Willingness to travel approximately 50% within the United States

Responsibilities

Perform advanced preventative, corrective, and predictive maintenance on robotic manufacturing cells
Lead resolution of complex or high-impact service issues, including customer production down events
Serve as the primary escalation point for technical issues within your region
Provide on-site technical leadership during critical production interruptions
Support regional coverage planning and flexible scheduling based on service demand
Mentor and support 2–4 Field Service Engineers through hands-on coaching and technical guidance
Validate work quality, reinforce safety standards, and ensure consistent service execution
Monitor system performance remotely using Formic dashboards and monitoring tools
Ensure accurate service documentation, including root cause analysis and follow-up actions
Identify recurring failure patterns and escalate systemic issues for fleet-wide improvement
Build trusted relationships with customer site leaders and represent Formic professionally on-site
Share field learnings and best practices to improve uptime, reliability, and service quality
Support onboarding and technical development of new Field Service Engineers

Benefits

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available
Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid
Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most
Paid Parental Leave Program: Up to 12 weeks of paid parental leave
Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
Paid Time Off: Take the time you need, when you need it. 15 days of paid time off, in addition to company holidays