Regional Field Service Manager

Daniels Health • Pittsburgh, PA

4d • Hybrid

About The Position

We are seeking an enthusiastic, customer service focused Regional Field Service Manager to help support our team throughout Michigan, Ohio, Indiana, and Pennsylvania. As a Regional Field Service Manager you will be responsible for providing exceptional service to a regional group of hospital accounts by managing a team of Field Service Supervisors, Field Service Representatives and coordinating with the Plant Manager and Delivery Route Drivers. This role requires 50% travel.

Requirements

• 4 year degree or equivalent experience
• Minimum 5 years proven leadership experience in service related industry; hospital services or related industry experience highly desirable
• Outstanding project management skills to oversee complex installations and meet cost and time requirements
• Solid understanding of service-related financial drivers/KPIs and experience managing budgets and profit/loss
• Excellent organizational skills and attention to detail in order to maintain all regulatory and client care records at 100% accuracy
• Experience hiring, training and leading direct reports a definite plus
• Sense of urgency to deliver on results and resolve issues quickly
• Willingness and ability to travel 50-60%; most travel is local involving day trips or overnight stays.

Responsibilities

• Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts.
• Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.
• Train hospital staff, Service Technicians, and other stakeholders on Daniels products, programs, safety standards, and regulatory requirements.
• Build strong customer relationships by conducting audits, monitoring service levels, reviewing utilization data, and ensuring customer satisfaction.
• Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence to support operational efficiency.
• Recruit, train, coach, evaluate, and manage Service Technicians, including performance management, safety training, and coverage planning.
• Ensure high-quality, compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement initiatives, and cross-functional communication with Operations and Sales leadership.

Benefits

• Medical, Dental, and Vision Insurance effective on Day One
• Paid Short-Term Disability
• Company-sponsored Life Insurance
• Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position – Full-time, 40 hours per week with long-term career potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree