Regional Field Manager

Girl Scouts of Eastern•Waltham, MA

4h•$60,000 - $68,000•Hybrid

About The Position

Girl Scouts of Eastern Massachusetts (GSEMA) has an exciting full-time opportunity available for a Regional Field Manager to join our Mission Delivery Membership team. For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. At GSEMA, we foster a powerful all-girl space that values collaboration over competition, inspiring girls to turn their dreams into reality. Join us in making an impact while supporting a mission-driven organization.

Requirements

Associate degree or a minimum of two (2) years of professional work experience in membership organizations, sales, community organizing/engagement, volunteer support and coordination or other relevant/transferable experience.
Strong interpersonal, public relations, and customer service skills with a demonstrated ability to build and sustain collaborative relationships both internally and externally.
Effective presentation skills, with the ability to communicate clearly and confidently in both formal and informal settings to diverse audiences of varying sizes (youth, adults, and community members).
Highly organized with the ability to plan, prioritize, and execute multiple events and projects while meeting deadlines in a fast-paced and evolving environment.
Demonstrated problem-solving ability, with the capacity to assess situations, navigate diverse personalities and environments, and implement effective solutions.
Sound judgement and strong decision-making skills, including the ability to manage conflict and maintain professionalism in challenging situations.
Proven ability to identify, analyze, and resolve practical issues while effectively managing competing priorities and variables.
Demonstrated adaptability and willingness to learn new technologies, systems, and tools.
Self-motivated and proactive with the ability to work both independently and collaboratively within a team environment; demonstrates adaptability and flexibility.
Ability to work a flexible schedule, including evenings and weekends, and be willing to travel regularly throughout the council service area.
Successful completion of background checks
Maintain an active Girl Scout Membership

Nice To Haves

Experience supporting and managing volunteers, including recruitment, engagement, and retention.
Prior Girl Scout experience or similar youth-serving or membership-based organization is highly desirable.
Experience using customer relationship management (CRM) systems or data management tools; familiarity with Salesforce a plus.
Background in sales or revenue-generating roles is advantageous.
Bilingual abilities are highly valued but not required.

Responsibilities

Develop and execute data-informed recruitment and retention strategies that align with council goals.
Responsible for implementing and assessing comprehensive year-round recruitment and membership support strategies that increase girl and volunteer membership and enhance retention within their assigned region.
Schedule, promote, and deliver events throughout the year, with a minimum of six (6) per month during peak recruitment season and a minimum of three (3) per month at all other times of the year.
Nurture membership leads by maintaining consistent and timely follow up and engagement.
Partner with service unit volunteers to expand membership through new recruitment and renewals.
Provide support to current volunteers and troops by conducting a minimum of four(4)in-person field visits per month with the expectation that all assigned communities are visited at a minimum of two(2)times per year.
Actively build and/or support robust Service Unit teams by recruiting, appointing, and onboarding volunteers into key local leadership roles to ensure regional stability and growth.
Recognize, celebrate, and demonstrate appreciation for volunteers through a variety of formal and informal methods.
Represent, promote and support Girl Scouts at local community and partner-hosted events while effectively communicating the mission, impact and opportunities.
Participate in both council-led and local events to recognize and support volunteers and members (e.g. attend local Service Unit meetings, recognition events, and trainings).
Address and resolve conflicts while escalating sensitive issues as needed.
Recruit, retain, mentor, and develop adult volunteers to support troops and troop growth.
Build and maintain relationships and partnerships with community organizations such as schools, community centers, and faith-based groups to increase Girl Scout visibility.
Provide consistent in-person support within the assigned region.
Collaborate across all departments to enhance the Girl Scout Experience by connecting all members to available participation and volunteer development opportunities (e.g. trainings, programs, events, camp, member discounts, etc.)
Provide concierge-type support to youth, adults and community members, ensuring answers are met by the appropriate department and content experts.
Participate in and promote signature council-sponsored events throughout the year.
Deliver exceptional customer service to support GSEMA members, prospects, and volunteers.
Document member, volunteer and lead communications using Volunteer Systems (Salesforce)in accordance with internal standards.
Perform additional duties assigned to support GSEMA’s mission, values, operations, council and membership strategic goals.