Regional IT Engineer

Carle Health•Olney, IL

About The Position

Under general direction, the Regional IT Engineer works as a member of the Regional Information Technology team. Performs day-to-day problem analysis and troubleshooting, acting as 3rd tier support for other IT team members. Works independently on tasks and projects, completing them within the defined timeline. Manages and monitors IT systems to ensures availability and security of the production IT environment. Creates and maintains system documentation and knowledge base articles. Communicates with team members and customers, keeping them appraised and setting expectations.

Requirements

Bachelor's Degree: Related Field
Information technology
Windows Desktop and Laptop environments
Endpoint imaging, deployment, and lifecycle management systems
Network connectivity
VPN and remote access technologies
VOIP Telephone system
End-user phone provisioning and support
Microsoft 365 / Office Suite
Active Directory
Endpoint management tools
Asset tracking systems
Inventory databases

Responsibilities

Performs rapid day-to-day problem analysis and problem resolution following standard working practices and policies.
Works on complex problems where analysis of situation requires an in-depth understanding of both technical and non-technical factors.
Works independently on selected tasks and projects as assigned, completing them accurately and within the defined time line.
Implements new and upgrades existing IT systems in accordance with existing IT working practices and standards.
Works with other IT teams and individuals to coordinate system installations, upgrades, and maintenance.
Manages IT system management and monitoring tools to ensure IT system availability and uptime.
Identifies opportunities and provides recommendations for process or system improvement.
Creates and maintains system documentation and knowledge base articles.
Provides 3rd tier project and technical support for other Regional IT Team members.
Manages tickets and requests within IT Service Management tools.
Participates in after hours on-call support rotation.
Deal with a rapid, fast-paced, and constantly changing environment.
Continuously assess and re-prioritize daily tasks based impact and urgency.
Work extended hours with minimal notification.
Work hours outside standard business hours. (Monday-Friday, 8am to 5pm.)