Regional Investigation Manager

Lowe's Home Centers • Naperville, IL

1d

About The Position

The Regional Investigation Manager investigates losses associated with theft and fraud and minimizes Lowe’s liability through fact-based investigations that follow company regulatory policies and procedures. The role provides decisions and oversight for employee, organized retail crime (ORC), and fraud investigations, and helps protect the Lowe’s brand by mitigating company liabilities. It directs, coaches, and leads Asset Protection and Safety (APS) personnel and Market ORC Managers (MORCM) in investigative work.

The manager oversees investigations across the region, including remote and in-store investigations, and leads training and development in investigative practices, interviewing, case management, and the use of systems and applications for identifying theft and fraud. The role collaborates with internal teams, law enforcement, external agencies, and retail industry organizations, while identifying trends and developing strategies to reduce loss and risk.

Requirements

• Bachelor’s degree in a related field of study.
• Five years of military experience or comparable military police and special forces experience.
• Five years of multi-store leadership experience.
• Five years of experience conducting investigative employee interviews.
• Three years of experience conducting organized retail crime investigations.

Nice To Haves

• Certified Forensic Interviewer (CFI), Loss Prevention Certified (LPC), or Certified Interview and Interrogation—Wicklander-Zulawski.

Responsibilities

• Conduct employee, organized retail crime, and fraud investigations to reduce losses and risk.
• Conduct remote investigations using systems and applications, including phone interviews, to limit the duration of dishonest activity.
• Conduct in-store investigations at high-trending stores or stores that substantially missed inventory shrink plans.
• Evaluate and coordinate Asset Protection and investigative training sessions, including training for APS personnel at all levels.
• Lead and deliver training on systems and applications used to identify theft and fraud, and participate in designing and enhancing those systems and applications.
• Communicate investigations to the Regional APS Director, Director of Investigations, and VP of APS as necessary.
• Lead, direct, and manage Market ORC Managers in the region on theft and fraud investigations and day-to-day activities.
• Collaborate with Refund Administration and the Lowes.com Fraud team to identify organized retail crime and fraud activity in the field and minimize loss.
• Lead and make decisions on internal cases handled by APS personnel, consulting with regional and corporate leaders as necessary.
• Participate in ORCA in the assigned geographic area to support legislative efforts and the pursuit and prosecution of ORC offenders.
• Participate in organized retail crime and loss-prevention associations to stay informed about industry efforts and legislation affecting retailers and Lowe’s.
• Handle legal investigations and theft-, fraud-, or other investigation-related EthicsPoint and Contact Center complaints as assigned.
• Train, coach, and develop MORCM, DAPSM, Senior APSM, and Asset Protection and Safety Managers in investigative and interview skills.
• Identify external, internal, and ORC trends in the region and work with the Senior Corporate Investigator to develop loss- and risk-mitigation strategies.
• Build relationships with police, detectives, and external agencies to help reduce losses and other threats.
• Lead or facilitate APS training on identifying shrink and theft behaviors using social-media intelligence and data-driven behaviors.
• Identify and communicate significant investigations, trends, potential losses and expenses, and mitigation strategies to regional leadership, the Director of Investigations, and APS personnel.
• Coach and develop the APS organization in case management and quality assurance through case reviews and feedback to reduce liability and improve efficiency.
• Establish consistent development and accountability for APS activities at regional, market, and store levels, including internal investigations, interview techniques, ORC training and deployment, and training on new technologies and tools.
• Collaborate with Store Operations Support on policies and procedures to minimize in-store credit-card fraud and improve compliance with PCI regulations and laws.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program, including work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Learning and development opportunities.
• Eligible associates may receive annual bonuses, access to Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager