Regional Investigation Manager

Lowe's Companies, Inc.•Naperville, IL

3d•$111,200 - $185,800

About The Position

The Regional Investigation Manager investigates theft- and fraud-related losses and minimizes Lowe’s liability by conducting fact-based investigations in accordance with company policies and procedures. The role provides decisions and oversight for employee, organized retail crime (ORC), and fraud investigations, and is responsible for protecting the Lowe’s brand by mitigating liability. It directs, coaches, and leads Asset Protection and Safety (APS) personnel and Market ORC Managers (MORCM) on investigations. The manager conducts remote and in-store investigations, leads investigative training and use of systems and applications for identifying and documenting theft and fraud, oversees internal cases and legal investigations, and communicates significant cases and trends to company leaders. The role also collaborates with internal teams and external agencies, develops strategies to reduce risk and loss, and supports legislative and industry efforts related to ORC.

Requirements

Bachelor’s degree in a related field of study.
Five years of military experience or comparable military police and special forces experience.
Five years of multi-store leadership experience.
Five years of experience conducting investigative employee interviews.
Three years of experience in organized retail crime investigations.

Nice To Haves

Certified Forensic Interviewer (CFI), Loss Prevention Certified (LPC), or Certified Interview and Interrogation-Wicklander-Zulawski credential.

Responsibilities

Conduct employee, organized retail crime, and fraud investigations to reduce losses and risk.
Conduct remote investigations using systems and applications, including phone interviews, to limit the duration of dishonest activity.
Conduct in-store investigations at high-trending stores or stores that substantially miss inventory shrink plans.
Evaluate and coordinate Asset Protection and Investigative training, including conducting sessions for APS personnel at all levels.
Lead and deliver training on systems and applications used to identify theft and fraud; participate in designing and enhancing tools for identifying and documenting investigations.
Communicate investigations to the Regional APS Director, Director of Investigations, and VP of APS as necessary.
Lead, direct, and manage Market ORC Managers within the region on investigations and day-to-day activities.
Collaborate with Refund Administration and the Lowes.com Fraud team to identify ORC and fraud activity and minimize losses.
Lead decisions on internal cases handled by APS personnel, consulting with the Regional APS Director, Director of Investigations, or VP of APS as necessary.
Lead and participate in ORCA within the assigned geography to support legislative efforts and the pursuit and prosecution of ORC offenders.
Participate in Organized Retail Crime Associations, RILA, MRC, and CNP to stay informed about industry loss-prevention efforts and support legislation favorable to retailers and Lowe’s.
Handle legal investigations and theft-, fraud-, or other investigation-related EthicsPoint and Contact Center complaints as assigned by APS leadership.
Train, coach, and develop MORCM, DAPSM, Senior APSM, and Asset Protection and Safety Managers in investigations and interview skills.
Identify external, internal, and ORC trends in the region and work with the Senior Corporate Investigator to develop strategies to mitigate risk and loss.
Build relationships with police, detectives, and external agencies to assist Lowe’s in reducing losses and other threats.
Lead or facilitate APS training on identifying shrink and theft behaviors using social media and data-driven intelligence.
Identify and communicate significant investigations and trends, associated potential losses and expenses, and mitigation strategies to relevant leaders and APS personnel.
Coach and develop the APS organization on case management and quality assurance through consistent case reviews and feedback.
Establish development and accountability for APS activities at regional, market, and store levels, including internal investigations, interview techniques, ORC training and deployment, and training on new technology and tools.
Collaborate with Store Operations Support on policies and procedures to minimize in-store credit card fraud and improve compliance with PCI regulations and laws.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs.
Learning and development opportunities.