Regional ID/DD Services Manager

DePaul Community Resources•Roanoke, VA

1d•Hybrid

About The Position

DePaul Community Resources is seeking a Full-time (37.5 hours per week) Regional ID/DD Services Manager to provide leadership and oversight for Intellectual and Developmental Disabilities (ID/DD) Residential Services across multiple locations. This position supports services in the following offices: Fishersville, VA Lynchburg / Forest, VA Roanoke, VA Christiansburg, VA Abingdon, VA Cedar Bluff, VA Big Stone Gap, VA Candidates may be based out of any of the locations listed above. JOB SUMMARY: The Regional ID/DD Services Manager provides oversight & supervision of the daily operations of the sponsored residential program within the Developmental Disabilities Division. This position supervises all Residential Managers and facility needs, including space, furnishings, and equipment. The Regional ID/DD Services Manager participates as a member of the DD Leadership Team; this role requires the manager to maintain up-to-date knowledge in regulation and documentation review (e.g., nurse delegation, admissions, home approvals, ISP, and PCR review within the electronic records system). The position is assigned to an on-call rotation. SUPERVISION RECEIVED AND EXERCISED: The Regional ID/DD Services Manager will supervise the Residential Managers and report directly to the Director of Sponsored Residential Services. Hanover, Amelia, and Lynchburg Residential Managers will report directly to the Eastern Regional ID/DD Services Manager. Fishersville, Roanoke, Christiansburg, and far SWVA (Abingdon, Big Stone, and Cedar Bluff) Residential Managers will report to the Western Regional ID/DD Services Manager.

Requirements

A Bachelor's degree in a human services field or an acceptable degree is required.
Must have five years of experience providing casework services to individuals with developmental disabilities.
Supervisory experience within the field is required.
Knowledge of Office and records administration techniques and procedures
Knowledge of The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Knowledge of Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS (Department of Behavioral Health & Developmental Services), HCBS (Home Community Based Services, HSAG (Health Services Advisory Group), DSS (Department of Social Services, and DMAS (Department of Medical Assistance Services)
Knowledge of Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Demonstrate a thorough working knowledge of the social, economic, health, and/or disability challenges and concerns of individuals served, care providers/birth families, and applicable community resources
Demonstrate a thorough working knowledge of social work skills including, but not limited to, problem-solving, case conceptualization, assessment (psychological, psychosocial, behavioral, etc.), building relationships while maintaining professional boundaries, and executing sound therapeutic practice
Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely while purveying professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion
Demonstrate the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Demonstrate the ability to negotiate, mediate, facilitate, mentor, and coach
Demonstrate ability to train and instruct others
Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder
Collect and analyze data
Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure a high-quality work product
Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates, and work collaboratively in a team environment
Interpret, understand, and implement complex policies and procedures based on changing statutes and regulations
Prepare and write effective reports, maintain records, plan, prioritize, organize work, and review and approve documentation submitted by staff
Communicate effectively in both oral and written form
Make arithmetical computations and tabulations
Operate a personal computer and proficient using electronic records systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Word, Outlook, and Excel
Analyze and prepare concise and accurate documents, reports, and correspondence
Effectively market the programs and services of the department
Must be able to accept the rights, responsibilities, and differences of others.
Work independently or as a team member; work under deadlines and handle crises
Supervise and consult with professional staff effectively; provide strong leadership and establish good working relationships with supervisory staff, including residential managers, care providers, other community professionals, local social services departments, community service boards, and the general public
Establish supportive relationships with supervisees and other program staff and provide constructive feedback when necessary
Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs
Develop objectives, evaluate effectiveness, and assess service plans for individuals served
Demonstrated ability to work effectively with clients and families receiving services; assess client and family needs; assess the abilities of individuals and families to utilize DePaul services and other appropriate community resources; promote services toward self-sufficiency
Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Read and understand information and ideas presented in writing
Assist with the general upkeep and cleaning of office areas and agency vehicles.
Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Demonstrate professional composure in difficult and stressful situations
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

Nice To Haves

current DMV driving record with results that comply with insurer guidelines
drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies
documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB
criminal and child protective services background report.
The applicant shall not have been convicted of any barrier crime(s) on the criminal background report.
The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

Responsibilities

Responsible for the evaluation of 1) monthly, quarterly, and annual reports/plans from Residential Coordinators/Residential Managers (completed before deadlines and remaining in compliance with policies, licensing, and reimbursement requirements), 2) HR paperwork (reimbursements, time sheets, etc.), and 3) program & services compliances with involved parties (DBHDS licensing regulations, Human Rights, Board of Nursing, Adult & Child Protective Services, Code of Virginia, DePaul policies & procedures, Health and Safety Requirements); including assisting sponsored homes with Residential Coordinators
Serve as the initial point of contact with the community and those seeking to become Sponsored Providers with DCR and promote a positive work environment with positive relationships with all involved parties (e.g., clients, sponsored homes, referral agencies, community liaisons, service providers, trainers/home finders across DCR service locations, staff for service locations within DePaul Community Resources)
Act as a supervisor by 1) completing annual staff performance evaluations (as required by Human Resources), 2) conducting one monthly checkup with all supervisees providing case-related problem-solving interventions (counseling, performance feedback), 3) participating in regular supervision meetings with the Director of Residential Services, 4) coordinating the use of student interns, referring college/university to ensure interns secure appropriate placement, 5) consulting with the Director of Sponsored Residential and Director of HR regarding resolutions for disciplinary issues, 6) attending home visits related to home openings, closure, and assisting with the assessment of homes (as requested/needed), and 7) participating and facilitating monthly meetings (DD Leadership Team, DD Residential Manager meetings, Admission/Home Finding meetings, etc.)
Support in the recruitment cycle for Residential Managers, Coordinators, and other DD program staff as requested – interviewing, hiring, orientation, training for job duties and responsibilities, and ensuring supervisees are oriented to follow the agency policies & procedures
Maintain consistent communication with 1) all community referral sources by keeping them informed of available homes/services, and 2) Residential Managers to problem-solve, discuss available sponsored homes or shared referral information
Participates in home finding duties as assigned/requested (including as backup to staff specific to the service locations) – 1) responds to all Sponsored Home Provider inquiries, 2) staffs all prospective sponsored home providers with supervisor to assess applicant's appropriateness, 3) gathers all information needed for assessment and study of potential providers, 4) complete home studies on prospective providers in compliance (DePaul policies, DBHDS licensing regulations), 5) coordinates pre-service training program for providers, 6) presents information concerning approved sponsored home providers to the DD staff, 7) ensures provider homes comply with licensing/regulation standards (DBHDS, DMAS, program policies & procedures, Human Rights), 8) enter home required information into DBHDS portal for final licensing approval. and 10) participate in and facilitate trainer/home finder meetings as the Program Director schedules.
Provide support through means such as 1) backup coverage for cases when the assigned Residential Manager is not available, 2) core training to sponsored home providers in areas of expertise (as needed & requested, 3) on-call service rotations (as scheduled to maintain 24/7 emergency coverage), 4) providing information for the success of DePaul programs & services to community organizations, associations, and media; will require to work closely with the Director of Residential services