Regional ID/DD Services Manager - East

DePaul Community Resources•Ashland, VA

40d•$78,031 - $83,031

About The Position

DePaul Community Resources is seeking a full-time Regional ID/DD Services Manager to provide leadership and oversight for Intellectual and Developmental Disabilities (ID/DD) residential services across multiple locations. The role may be based in Hanover, Amelia, or Chesapeake, Virginia, and supports residential services in those offices. The position oversees daily operations of the sponsored residential program, supervises Residential Managers, and oversees facility needs such as space, furnishings, and equipment. It participates on the DD Leadership Team and requires current knowledge of regulations and documentation, including nurse delegation, admissions, home approvals, ISP, and PCR review in the electronic records system. The manager participates in an on-call rotation and may need to perform duties outside normally scheduled hours. The manager evaluates reports, plans, HR paperwork, and program compliance; maintains relationships and communication with community referral sources and other stakeholders; supervises, coaches, and supports staff; and assists with recruitment, training, and orientation. The position also contributes to sponsored-home provider recruitment and home-finding activities, including provider inquiries, applicant assessment, home studies, pre-service training, licensing compliance, and required information entry into the DBHDS portal. Support duties include case coverage, provider training, community outreach, and scheduled on-call emergency coverage. A bachelor's degree in a human services field or an acceptable degree, five years of experience providing casework services to individuals with developmental disabilities, and supervisory experience in the field are required. Work takes place regularly in an office and occasionally in the field, with travel to various locations. Flexible work-from-home options are available.

Requirements

Bachelor's degree in a human services field or an acceptable degree.
Five years of experience providing casework services to individuals with developmental disabilities.
Supervisory experience within the field.
Knowledge of office and records administration and Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
Knowledge of applicable DePaul policies and regulatory requirements, including those associated with DBHDS, HCBS, HSAG, DSS, and DMAS.
Working knowledge of social, economic, health, and disability-related challenges and relevant community resources.
Working knowledge of social work skills, including problem-solving, case conceptualization, assessment, professional boundaries, and therapeutic practice.
Strong verbal and written communication, listening, interpersonal, conflict de-escalation, negotiation, mediation, facilitation, mentoring, coaching, and training skills.
Ability to collect and analyze data, manage competing priorities, meet deadlines, and produce accurate work with attention to detail.
Ability to interpret and implement complex policies and procedures as statutes and regulations change.
Ability to use electronic records systems, virtual meeting software, the internet, program-specific software, and standard office equipment.
Ability to supervise professional staff, provide constructive feedback, establish working relationships, and support staff development.
Ability to work independently and as part of a team, meet deadlines, and handle crises.
Ability to exercise sound judgment and critical thinking and to work effectively with clients, families, care providers, community partners, and the public.
Must be able to accept the rights, responsibilities, and differences of others and handle sensitive, confidential information professionally.
Must meet any post-offer requirements that apply, which may include an acceptable driving record, drug and alcohol screening, TB documentation or screening, and criminal and child protective services background checks. Applicants must not have a barrier crime conviction or a founded child abuse or neglect disposition.
Must be able to drive to various locations; public transportation may not be available.
Physical requirements include finger dexterity, effective communication, seeing or hearing verbal cues, walking, sitting, standing, bending, stooping, lifting/pushing/pulling up to 20 pounds, and climbing stairs and ramps.

Responsibilities

Oversee daily operations of the sponsored residential program and supervise Residential Managers and facility needs.
Evaluate monthly, quarterly, and annual reports and plans, HR paperwork, and compliance with applicable regulations, policies, and requirements.
Serve as an initial point of contact for community members and prospective Sponsored Providers, and promote positive relationships with clients, homes, referral agencies, community liaisons, service providers, and staff.
Complete annual performance evaluations, conduct monthly check-ins with supervisees, provide case-related problem-solving and feedback, and participate in supervision meetings with the Director of Residential Services.
Coordinate student intern placements and consult with directors regarding disciplinary matters.
Attend home visits related to home openings and closures and assist with home assessments as needed.
Participate in and facilitate DD Leadership Team, residential manager, admissions, and home-finding meetings.
Support recruitment, interviewing, hiring, orientation, and training of Residential Managers, Coordinators, and other DD program staff as requested.
Maintain communication with referral sources about available homes and services and work with Residential Managers to solve problems and share referral information.
Assist with sponsored-home provider inquiries, applicant assessment, information gathering, home studies, pre-service training, and presentations about approved providers.
Ensure provider homes meet licensing and regulatory standards and enter required home information into the DBHDS portal for final licensing approval.
Provide backup case coverage when a Residential Manager is unavailable and deliver core training to sponsored-home providers as needed.
Participate in scheduled on-call rotations to maintain 24/7 emergency coverage.
Provide information about DePaul programs and services to community organizations, associations, and media in coordination with the Director of Residential Services.
Review and approve staff documentation, maintain records, prepare reports and correspondence, and ensure work is accurate and timely.
Supervise, coach, mentor, and develop staff; monitor performance and assess service plans and objectives.
Travel to service locations and assist with general upkeep and cleaning of office areas and agency vehicles.