Regional I.T. Manager

Baker Botts • Washington, DC

19h • $144,000 - $180,000 • Hybrid

About The Position

The purpose of this position is to ensure the operation of the I.T. Department
in alignment with firm policies, I.T. standards, and the business objectives of
the organization. The Manager is responsible to plan, coordinate, communicate,
design, test, and manage I.T.-related activities, as well as provide
administrative direction and support for daily operational activities of the
I.T. Customer Support department for their designated offices. This position
works closely with decision makers in other departments to identify, recommend,
develop, implement, and support technology solutions for all aspects of the
organization. The manager is responsible for the implementation of support
procedures, hardware/software rollouts, participation in projects, and ensuring
their team follows best practices. The position is technical in nature and
focuses on the highest levels of customer service and professional
communication. This is a full-time, exempt position based in the Washington D.C.
office.

Requirements

• Bachelor's Degree required or 10 years relevant I.T. managerial experience
• 5+ Years of Information Technology Management (including management of I.T. Personnel); law firm experience is preferred; professional service firm experience is required
• Familiarity and strong knowledge of a variety of technology concepts, practices, products, and procedures are required
• Excellent communication and interpersonal skills are required
• Strong skills to deal with varying levels of internal customers is required
• Strong leadership skills are required
• Strong “hands-on” technical experience required
• Extensive experience and judgment to plan and accomplish goals
• Strong critical thinking ability is required
• Business knowledge to maintain fiscal planning and controls are required
• Ability to multi-task is required
• Ability to make independent decisions required
• Excellent communication skills, both oral and written
• Proven leadership and supervisory skills
• Ability to work well with internal and external clients
• Strong organizational skills, problem solving skills and attention to detail
• Focused on providing the highest level of customer support and service
• Budget planning, purchasing, executing against planned budgets, and individual expense management

Nice To Haves

• law firm experience is preferred

Responsibilities

• Work independently to manage assigned offices’ information technology needs in accordance with firm policies, I.T. standards, and organizational goals. Requires technical oversight and occasional backup for tier two I.T. support activities including office telephone systems, desktops/laptops hardware and software, office A.V./meeting needs, iPhones and cellular service plans, and printer maintenance
• Assist firmwide teams (e.g., Infrastructure Team) with servers, services, network infrastructure, A.V. equipment, and disaster recovery / business continuity for assigned offices
• Participate in projects at varying levels including office moves/renovations, yearly technology refresh, onboarding initiatives, and conferences for assigned offices
• Own customer satisfaction for assigned offices by maintaining strong relationships with office stakeholders and internal customers, acting on feedback, and managing internal escalations/de-escalations as needed
• Serve on the I.T. Communications team by drafting, sending, and supporting others in sending clear, professional technology communications to staff, assigned offices, and (when appropriate) firmwide audiences
• Monitor and manage the work of I.T. staff in assigned offices including remote I.T. staff
• Administrative responsibility for all assigned personnel. Supervise team members on a day-to-day basis; evaluate performance; provide on-going coaching and counseling; responsible for conducting performance appraisals
• Manage personnel actions including hiring, terminations, promotions, and reassignment of resources
• Creating and maintaining operating and capital budget for the assigned offices
• Participate in projects and meetings as assigned; provide timely updates to management and internal customers; and ensure involvement, commitment, and communications with internal customers around project initiatives
• Serve as the point of contact between outsourced vendors supporting assigned offices and other internal I.T. groups
• Assure that production issues are resolved on a timely basis, meet production service levels and schedules
• Provide input to policy level direction including standards and procedures, when necessary
• Ensure proper turnover and change control management procedures are followed
• Purchase and expense approved equipment and software appropriately.
• Other duties as assigned

Benefits

• comprehensive benefits program [https://www.bakerbotts.com/careers/careers-at-baker-botts/benefits] designed to support and enhance the overall wellbeing of our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees