Regional Growth Manager

Big Brothers Big Sisters Of Metropolitan Chicago•Merrillville, IN

1d•Hybrid

About The Position

Big Brothers Big Sisters of Metropolitan Chicago (BBBSChi) is seeking a Regional Growth Manager for Northwest Indiana (NWI) to drive growth in Lake and Porter Counties. This role is responsible for generating the youth, volunteer, and partner pipelines necessary to achieve annual goals for new matches and children served. The position involves developing community partnerships, executing recruitment strategies, managing regional participant pipelines, and collaborating with various internal teams including Customer Relations, Enrollment, Match Support, Site-Based Programs, Development, and Marketing. The goal is to ensure existing programs are filled to capacity and to support approved program expansion by recruiting sufficient mentors and mentees and cultivating community partnerships. While program implementation is handled by program teams, this role is accountable for building community awareness, recruitment activity, and participant pipelines to support growth. The ideal candidate will embrace BBBSChi's core values of Access, Belonging, and Opportunity, and maintain a positive work environment.

Requirements

Work experience
Degree credential(s)
Bilingual language skillset (preferred for salary consideration)
Ability to drive achievement of annual new-match and children-served goals.
Ability to develop and execute recruitment and community engagement strategies.
Ability to monitor regional performance and adjust outreach activities.
Ability to identify and elevate barriers impacting growth.
Ability to build and maintain strong pipelines of prospective Bigs, Littles, families, schools, businesses, and community partners.
Ability to conduct volunteer, youth, and family recruitment activities.
Ability to maintain visibility into participant pipelines.
Ability to coordinate with internal teams for effective follow-up.
Ability to use data to monitor pipeline health and inform priorities.
Ability to develop and maintain relationships with community stakeholders.
Ability to represent BBBSChi at community events.
Ability to generate referral and recruitment opportunities.
Ability to maintain strong regional visibility and awareness.
Ability to support existing programs with sufficient pipelines.
Ability to support program expansion by building pipelines.
Ability to collaborate with program staff.
Ability to provide regional insights and feedback.
Ability to maintain accurate records.
Ability to prepare reports and CRM updates.
Ability to collaborate effectively with internal teams.
Ability to follow agency policies, youth protection requirements, confidentiality standards, and inclusive practices.

Nice To Haves

Bilingual language skillset

Responsibilities

Drive achievement of annual new-match and children-served goals across Northwest Indiana.
Develop and execute recruitment and community engagement strategies that generate qualified youth and volunteer prospects.
Monitor regional performance and adjust outreach activities as needed to support organizational growth goals.
Identify and elevate barriers that may impact growth, recruitment, enrollment, or program capacity.
Build and maintain strong pipelines of prospective Bigs, Littles, families, schools, businesses, and community partners.
Conduct volunteer, youth, and family recruitment activities aligned with program needs and organizational priorities.
Maintain visibility into participant pipelines from inquiry through enrollment and matching.
Coordinate with internal teams to support effective follow-up and participant progression.
Use data to monitor pipeline health, identify gaps, and inform recruitment priorities.
Develop and maintain relationships with schools, businesses, municipalities, chambers of commerce, civic organizations, faith communities, and community partners.
Represent BBBSChi at community meetings, presentations, networking events, and recruitment activities.
Generate referral and recruitment opportunities that contribute to new matches, children served, and program growth.
Maintain strong regional visibility and awareness of BBBSChi's mission and opportunities.
Support existing programs by ensuring sufficient youth and volunteer pipelines to maintain program capacity.
Support approved program expansion by building pipelines of prospective Bigs and Littles and cultivating local community support.
Collaborate with Site-Based and program staff to align recruitment activities with current and future program needs.
Provide regional insights, community feedback, and growth opportunities to agency leadership.
Maintain accurate records of outreach, recruitment activity, partnerships, and participant pipelines.
Prepare required reports, CRM updates, documentation, and administrative materials.
Collaborate effectively with Customer Relations, Enrollment, Match Support, Development, Marketing, Operations, and Program teams.
Follow all agency policies, youth protection requirements, confidentiality standards, and inclusive practices.