Regional Field Service Manager
About The Position
Regional Field Service Manager at Benco Dental. This position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget. Benco Dental is the largest privately owned, full-service dental distributor in the United States, in the family since 1930. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians.
Requirements
- Associate Degree in Business or BioMed Technology
- 5 Years' Experience in a Service Industry
- Previous Management Experience
- Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
- Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
- Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
- Ability to work in tight spaces
- Frequent traveling to customer sites (daily)
- Occasional use of power tools
Nice To Haves
- Exceptional Time Management
- Professional and Positive Attitude
- Computer and Networking Experience
- Exceptional Customer Service, Planning, and Problem-Solving
- Effective Interpersonal and Communication Skills while Presenting and Negotiating
- Field Repair in a Dental/Medical Environment
Responsibilities
- Assist, coach, evaluate, and improve performance of regional service/installation technicians
- Collaborate with Regional Sales Manager to achieve regional labor sales goals
- Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
- Hold Service Technicians accountable for responsibilities
- Coordinate/conduct regularly scheduled meetings with all Regional Personnel
- Ensuring high customer service satisfaction rates
Benefits
- Medical, Dental and Vision Benefits Effective on Day 1
- 401k Package and Profit Sharing
- Associate Discounts and Community Giveback Programs
- College Tuition Savings Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
