Regional Field Service Manager

Wabtec•San Francisco, CA

7d•Hybrid

About The Position

As the Regional Field Service Manager, you will oversee service operations across the West Coast region. Based in San Francisco, this role is responsible for leading a team of field service technicians, driving operational excellence, and ensuring strong performance in customer service, operational efficiency, and workplace safety. You will work collaboratively with the PM, the KAM, and the Resident Engineer (if present) to provide the required field support to advance the reliability of all Wabtec transit products present on your assigned territory.

Requirements

Bachelor’s degree or equivalent experience
5+ years of experience in field service, operations, or technical service management
Proven leadership experience managing field-based or distributed teams
Solid understanding of workplace safety practices and regulatory compliance
Strong organizational, communication, and problem-solving skills
Ability to promote accountability and developing t
Ability to travel frequently throughout the West Coast region (Up to 50% travel)

Nice To Haves

Relevant safety training or certifications
Experience in technical service environments (transit, industrial, or equipment-focused industries)
Familiarity with service management and reporting systems
Demonstrated success improving operational and service performance

Responsibilities

Lead, coach, and develop a team of Field Service Technicians across the West Coast region
Promote a culture of accountability, teamwork, and safe work practices
Conduct regular performance evaluations and support employee development
Support recruitment, onboarding, and retention efforts
Oversee daily field service operations to ensure efficient and timely service execution
Monitor key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, and safety performance
Implement process improvements to optimize service delivery and operational consistency
Ensure adherence to company policies, procedures, and safety standards
Reinforce safe work practices and ensure compliance with company and regulatory safety requirements
Support incident investigations and follow-up actions as needed
Partner with safety and operations teams to promote continuous improvement and awareness
Conduct periodic field visits, audits, and safety discussions with team members
Serve as a primary escalation point for customer issues and service concerns
Build and maintain strong relationships with key customers and stakeholders
Ensure consistent delivery of high-quality service
Manage regional service budgets, including labor, travel, and operational expenses
Support revenue growth through service performance and operational efficiencies
Utilize data and metrics to guide decision-making and forecasting
Partner with cross-functional teams including Sales, Operations, Engineering, and Safety
Provide regular updates on regional performance and initiatives
Contribute to continuous improvement efforts across the organization
Perform other duties outside of your function or trade, for which adequate training will be provided if necessary.