Regional Field Operations Manager - Alternative Brands

Otis Elevator Co.Glendale, CA
$155,000 - $190,000Hybrid

About The Position

Amtech is searching for a highly motivated Regional Field Operations Manager to provide direction, support, and leadership for all field operations within our alternative brands portfolio.

Requirements

  • High school diploma or equivalent required
  • 5+ years elevator industry experience required
  • Management experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Nice To Haves

  • bachelor’s degree preferred

Responsibilities

  • Provide on-going training, development, and leadership to the service, modernization and repair colleagues
  • Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
  • Investigate and resolve all critical customer issues
  • Advocate for usage of digital tools and applications for our service, modernization and repair colleagues
  • Lead process workshops and ensure strict adherence to service, modernization and repair processes
  • Monitor field tests as well as first inspection and data reports
  • Assess improvement opportunity patterns and determine solutions to ensure service, modernization and repair projects are completed to satisfaction and within reasonable timeframe

Benefits

  • Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
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