Regional EVS & Facilities Operations Manager

Turning Stone Enterprises•Bridgeport, NY

7d•Hybrid

About The Position

Bring your leadership expertise to three dynamic regional properties as the Regional EVS & Facilities Operations Manager. You’ll lead environmental services and facilities teams across Point Place Casino Hotel, YBR Casino & Sports Book and The Lake House at Sylvan Beach, ensuring each location is clean, safe and operating at its best. This is an exciting opportunity to develop strong teams, improve operations and make a visible impact on the experience of every guest and team member.

Requirements

High School Diploma or High School Equivalency Diploma required.
Must have at least five years of progressive supervisory or management experience, including responsibility for leaders and multi-site operations.
Must have at least five years of experience in environmental services, facilities management, physical plant operations or property operations.
Must have strong computer skills, including experience with work-order, preventive maintenance, scheduling and standard business software.
Excellent leadership and team-building skills with the ability to inspire and motivate team members while establishing strong accountability for performance.
Must possess outstanding guest service skills.
Must be prepared to work in a fast paced environment where deadlines are critical.
Excellent verbal and written communication skills required.
Must be creative and able to communicate ideas and concepts to others.
Must be organized and able to manage time and tasks effectively for self and staff.
OSHA and Safety Data Sheet training or certifications required.
Working knowledge of commercial cleaning equipment and building systems, including HVAC, plumbing, electrical, refrigeration and life-safety systems, required.
Knowledge of cleaning chemical uses and precautions, preventive maintenance practices, contractor oversight and workplace safety requirements required.
A valid driver’s license is required for regular travel among properties and the transportation of supplies or equipment as needed.
Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

Nice To Haves

Bachelor’s degree in Business Administration, Facilities Management or a related discipline preferred.
Experience overseeing both commercial cleaning and building maintenance functions is strongly preferred.
Previous budget, business planning, vendor management and contract administration experience preferred.

Responsibilities

Manages smooth, efficient and cost-effective Environmental Services and Facilities operations across three properties, including labor, supplies, service delivery and inventory control.
Provides leadership and oversight to the Facilities Supervisor, Environmental Services leaders and maintenance teams. Develops leaders and team members through clear standards, consistent training, coaching and accountability.
Oversees preventive and corrective maintenance for buildings, grounds and property systems, including HVAC, plumbing, electrical, refrigeration, life-safety systems, kitchen and bar equipment, lighting, finishes and related infrastructure.
Establishes work-order priorities and preventive maintenance schedules across the three properties. Monitors completion, quality, equipment reliability and response to urgent maintenance needs.
Coordinates contractors, vendors and technical resources for repairs, inspections, projects and specialized services. Reviews work for quality, safety, timeliness and cost effectiveness.
Ensures Facilities and Environmental Services operations comply with applicable safety, regulatory and organizational requirements. Supports emergency response and communicates property-impacting issues promptly to leadership.
Participates in the selection of Facilities and Environmental Services team members. Interviews candidates as needed and ensures staffing and schedules meet the operational needs of each property.
Ensures staff receive proper orientation, initial training and ongoing education.
Sets safety standards and conducts regular safety training with a goal of eliminating all workplace injuries/incidents; ensures Safety Data Sheets and personal protective equipment are readily available and used appropriately for all chemicals and ensures the safe operation of all equipment.
Ensures all staff are trained in proper cleaning techniques to protect and extend the life of the Nation’s assets and deliver effective results. Promotes a positive and engaging work experience, with a special focus on welcoming and integrating new hires.
Conducts performance evaluations and provides regular performance feedback to support continuous improvement and development. Consistently holds team members accountable for standards and coaches and motivates staff; administers Turning Stone Enterprise progressive disciplinary guidelines as necessary.
Ensures appropriate cleaning chemicals, maintenance supplies, tools, parts and equipment are available, properly controlled and maintained in good working condition.
Ensures sufficient staff coverage in all public and gaming areas to support guest and team member convenience and satisfaction.
Leads shift meetings and team talks and communicates policy, promotional and scheduling changes. Maintains and updates Environmental Services policies.
Completes scheduled inspections of all properties to confirm cleanliness, maintenance, safety and presentation standards are consistently met.
Maintains Breeze and applicable facilities work-order systems. Ensures leaders and team members are trained to document, assign, track and close work accurately.
Works with Supply Chain to select appropriate cleaning chemicals, maintenance supplies, parts and equipment at competitive pricing.
Communicates effectively with each Property General Manager and the Regional Vice President regarding property conditions, operational risks, priorities and resource needs. Collaborates with Resort Facilities, Grounds, TS EVS and other departments to resolve issues and maximize shared resources.
Develops and manages annual Environmental Services and Facilities budgets for each property. Monitors labor, supplies, repairs, contractors and other expenses to ensure adherence to approved budgets.