Regional Equipment Solutions Leader

Trane Technologies • Bellevue, WA

1d • Hybrid

About The Position

The Regional Equipment Solutions Leader ensures quality standards are maintained after an order is closed across equipment installation and related execution processes, supporting customer satisfaction for new equipment, start-up and warranty service, and controls equipment. The role oversees order validation and entry, order follow-up, customer inquiries, submittals, service and building automation coordination, project management, technical support, claims, and resource allocation.

The position is accountable for profit and resource goals, process performance, associate effectiveness, internal process compliance, and customer satisfaction. It works with team leaders or coaches to establish required capabilities, coordinates project handoffs with sales, conducts annual performance appraisals, and maintains communications related to fulfillment. The role also requires familiarity with Trane products, product design, installation requirements, and HVAC principles, and includes reviewing project measurements and monitoring projects through warranty periods.

The work arrangement is onsite Monday through Thursday, with the employee choosing their work location on Fridays according to work requirements. Flexibility to work outside normal hours and on weekends is required as needed.

Requirements

• Bachelor’s degree or eight years of related experience and/or training.
• Flexibility to work outside normal work hours and on weekends, as required.

Nice To Haves

• Preferred experience and knowledge in order fulfillment associated with HVAC systems, building automation systems, and turnkey projects.
• Knowledge of Demand Flow Technology, order processing, and HVAC equipment.

Responsibilities

• Ensure quality standards are maintained after order closure for equipment installation processes and related execution, including new equipment, start-up and warranty service, and controls equipment.
• Oversee order validation, order entry, order follow-up, customer inquiries, submittals, service coordination, building automation coordination, project management, technical support, claims, and resource allocation.
• Achieve mission objectives related to profit and resource goals.
• Monitor, measure, and modify processes and process measurements to meet customer needs effectively and efficiently.
• Develop required skill sets, talents, and capabilities with team leaders or coaches.
• Coordinate with sales to support smooth project handoffs from the sales process.
• Conduct annual performance appraisals and manage associate performance for effectiveness, efficiency, customer service, and center profitability.
• Maintain quality standards by supervising and inspecting internal process compliance.
• Investigate customer concerns, implement corrective action, and communicate with customers and staff as needed.
• Manage internal communications related to the fulfillment process.
• Stay current on Trane products, product design, installation requirements, and HVAC principles.
• Review project measurements and monitor projects through warranty periods.

Benefits

• Health insurance for the employee and family beginning on day one.
• Holistic wellness programs with incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager