Regional Equipment Solutions Leader
About The Position
The Regional Equipment Solutions Leader oversees equipment installation and order fulfillment quality after an order closes, supporting new equipment, start-up and warranty service, and controls equipment. The role has overall responsibility for the related fulfillment functions, including order validation and entry, order follow-up, customer inquiries, submittals, service and building automation coordination, project management, technical support, claims, and resource allocation. The position is accountable for mission, profit, and resource objectives; monitoring and improving processes and measurements to meet customer needs; and ensuring quality, customer satisfaction, and effective internal communications. It works with team leaders or coaches to establish needed capabilities, coordinates project handoffs with sales, conducts annual performance appraisals, and manages associate performance. The role also keeps current on Trane products, product design, installation requirements, and HVAC principles, and reviews project measurements through warranty periods. The position is onsite Monday through Thursday, with the option to choose a work location on Fridays based on work needs. Flexibility to work outside normal hours and on weekends is required as needed.
Requirements
- Bachelor’s degree or eight years of related experience and/or training.
- Knowledge of Demand Flow Technology, order processing, and HVAC equipment.
- Flexibility to work outside normal work hours and on weekends as required.
Nice To Haves
- Experience and knowledge in order fulfillment associated with HVAC systems, building automation systems, and turnkey projects.
Responsibilities
- Ensure quality standards are maintained for equipment installation and execution after order closure, including new equipment, start-up and warranty service, and controls equipment.
- Oversee order validation, order entry, order follow-up, customer inquiries, submittals, service coordination, building automation coordination, project management, technical support, claims, and resource allocation.
- Achieve mission objectives related to profit and resources.
- Monitor, measure, and modify processes and process measurements to meet customer needs effectively and efficiently.
- Develop required skill sets, talents, and capabilities with team leaders or coaches.
- Coordinate with sales to ensure smooth project handoffs from the sales process.
- Conduct annual performance appraisals.
- Manage associate performance to support effectiveness, efficiency, customer service, and center profitability.
- Supervise and inspect internal process compliance to maintain quality standards.
- Investigate customer concerns, implement corrective actions, and communicate with customers and staff to maintain satisfaction.
- Maintain internal communications related to the fulfillment process.
- Keep abreast of Trane products, product design, installation requirements, and HVAC principles.
- Review project measurements and monitor projects through warranty periods.
Benefits
- Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
