Regional Director (Portland Metro Area)

Premier Community Supports LLC • Portland, OR

15h • $65,000 - $70,000 • Onsite

About The Position

As a Regional Director, you'll play a key leadership role in shaping the success of Premier Community Supports' Community Living Supports (CLS) programs. You'll lead and develop County Managers, drive operational excellence, ensure high-quality person-centered services, and build strong partnerships throughout the communities we serve. Your leadership will directly support our employees, Individuals, and families while helping expand Premier's impact across the Portland/Salem region.

Requirements

• Strong leadership, coaching, and team development experience.
• Excellent communication, relationship-building, and conflict resolution skills.
• Strong organizational, analytical, and problem-solving abilities.
• Knowledge of human services, person-centered supports, and regulatory compliance.
• Experience interpreting policies, managing risk, and leading operational improvements.
• Proficiency with Microsoft Office and standard business software.
• The ability to travel locally and overnight as business needs require.

Nice To Haves

• Bachelor's Degree or related field preferred.
• Four (4) years of Human Services experience preferred.
• Minimum two (2) years of experience supporting Individuals living with Intellectual and Developmental Disabilities (IDD); four (4) years preferred.
• Leadership or supervisory experience within community-based or human services programs preferred.

Responsibilities

• Lead, coach, and mentor County Managers and office teams through ongoing support, professional development, goal setting, and performance management.
• Recruit, hire, onboard, and train County Managers while supporting the development and training of County Manager Assistants.
• Promote Premier's mission, values, and culture by modeling strong leadership and supporting employee engagement.
• Ensure County Managers receive ongoing guidance, resources, and support to be successful in their roles.
• Oversee daily CLS operations across assigned counties to ensure quality, person-centered services and operational effectiveness.
• Provide oversight and support for Individual onboarding, DSP onboarding, Individual/DSP matching, office operations, and service continuity.
• Coordinate county coverage and operational needs during staff absences.
• Support County Managers with community engagement, relationship building, and local program development.
• Ensure compliance with Oregon Administrative Rules (OARs), Premier policies, Standard Operating Procedures (SOPs), and applicable state and federal regulations.
• Review and oversee Incident Reports, EVV Exceptions, Overtime Requests, audits, and corrective action plans.
• Conduct operational and compliance audits to identify opportunities for improvement and mitigate regulatory, financial, and operational risks.
• Monitor county performance metrics and partner with County Managers to address identified concerns.
• Build and maintain strong relationships with Individuals, families, Direct Support Professionals (DSPs), County Case Management Entities (CMEs), community partners, and government agencies.
• Serve as a liaison between CLS operations, Premier leadership, internal departments, and external partners.
• Support County Managers in developing collaborative relationships with local service partners and community stakeholders.
• Partner with Premier leadership, Marketing, and Development teams to expand CLS services, increase market presence, and support growth into new communities.
• Advocate for Premier programs while balancing quality service delivery with sound financial stewardship.
• Provide leadership and oversight for additional service lines as assigned, including 24-Hour Residential, Day Support Activities (DSA), Employment Services, and Positive Behavior Supports (PBS).

Benefits

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 120 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager