CMA Regional Director

Community Management Associates•Atlanta, GA

16d•$110,000 - $115,000•Onsite

About The Position

Provides positive leadership, vision, and direction for leadership at CMA. Must clearly communicate priorities and directives. Works within upper management, accounting, administrative, and human resources staff to ensure each Division Manager’s cooperation and support of CMA’s successful growth, new initiatives, and account retention. Works closely with the other Regional Director’s to ensure uniformity of message.

Requirements

Bachelor’s Degree required.
Holds an active State Real Estate Sales, CAM License.
Proficiency in using Microsoft Office applications and Outlook email.
Proficiency in using all CMA systems.
Working knowledge of budgeting and accounting processes.
Proficiency in working in Excel (including formulas, look-ups, and pivot tables).
Mentoring, motivational, project management, and professional presentation skills are critical to this role.
Extensive HOA and Condominium Association Management experience, minimum of 8 years, but 10+ years, preferred.
Minimum 8 years with CMA, 10+ preferred.
Supervisory experience required.
Must possess a positive outlook on the industry and CMA.
Must have strong business acumen, professionalism, and interpersonal skills.
Georgia Community Association Manager (GA CAM) (Required)
Active Driver's License with clean driving history (3 Years Required)
Ability to attend evening meetings and perform site visits as needed.
Travel may be required within the assigned region, requiring reliable transportation.
Occasional physical demands, including the lifting of boxes up to 30 pounds and extended periods of sitting, standing, or walking.
Must attend evening meetings.
Works from the Atlanta Corporate office 5 days per week.
Interacts directly with Division Manager, Managers, Boards, and homeowners, so clear and concise interpersonal communication skills are a must.
Must work with the executive team and other CMA departments.
On-the-spot decision-making skills.
Must have a positive attitude, great work ethic and trainability.

Nice To Haves

10+ years of Extensive HOA and Condominium Association Management experience preferred.
10+ years with CMA preferred.

Responsibilities

Responsible for the day-to-day operations of the Division Managers, including training, career mentoring, development, coaching, and counseling.
Ensure Division Managers are well informed on CMA initiatives and programs.
Develop a tracking system to ensure Division Managers are monitoring managers’ performance and to track client satisfaction.
Hold Division Manager meetings at least monthly in person and one virtual to include outer markets.
Provide at least one team-building event for the Division Managers per year.
Provide support for the Division Manager on disciplinary actions as needed.
Manages expenses and resources effectively to generate growth and resolve issues.
Assists with recruiting and hiring of CAMs in Georgia.
Collaborates with Regional Director of outer market position.
Responsible for contacting high-end clients to offer a higher-level CMA representation.
Documents the performance of Division Managers in the region throughout the year and conducts thoughtful, constructive performance evaluations annually.
Works with the Division Managers to ensure client satisfaction and anticipates potential issues by attending meetings and checking in, the goal being >95% retention.
Assists Director of Client Services and Division Managers with assigning of portfolios and client transfer to new manager process.
Provides PTO coverage for DMs, as needed.
Vantaca processes/reporting and assisting with various interdepartmental needs/improvements so we can provide top-tier service to our clients.
Engages Boards (top revenue-producing associations) by attending meetings, doing phone check-ins, assisting team members during projects, etc.
Knows what is going on in each division’s properties; Tracks at-risk properties by intervening and implementing a plan to prevent loss and informing executive leadership.
Creates a corporate-driven work environment for team members; promotes CMA initiatives in a positive light and instills corporate initiatives into team members; ensures division is using ancillary programs and partner/preferred vendors.
The Director sends a corporate message and takes accountability for initiatives and directives.
Leads the region to have successful, independent, efficient managers, both experienced managers and new managers.
Visits properties with DMs as necessary.
Creates and implements a plan with each direct report to earn and achieve 3-5%+ increases or increases to the CMA minimums.
Supports the DM in these endeavors.
Adheres to corporate and HR policies and procedures when it comes to rewarding and disciplining team members.
Holds Leaders in the region accountable for the actions or lack of actions within their divisions.