Regional Director - Naples/Fort Myers

WRH Realty Services, LLC.•Naples, FL

8d•$120,000 - $125,000

About The Position

The Regional Director is responsible for the operational and financial performance of an assigned portfolio of residential properties. The role directs and coordinates property activities to meet company and owner business and financial objectives, including maximizing income, occupancy, and property values. Portfolio size varies based on property size, geographic area, and complexity. The position achieves results by implementing programs, initiatives, and strategies that support strong property performance. The Regional Director oversees daily portfolio operations, budgets, leasing, marketing, pricing, maintenance, vendors, staffing, compliance, reporting, and property inspections. The role works with Community Directors and on-site teams to monitor performance, develop improvements, and ensure each property meets established standards. Travel is required. WRH Realty Services describes itself as a cooperative, community-minded workplace that supports individual and team contributions. It is an Equal Opportunity Employer and a Drug-Free Workplace.

Requirements

Five years of experience in residential multifamily property management as a Regional Director.
Experience with luxury, market, and affordable housing programs.
Proven leadership experience building and effectively leading a team.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Travel is required.
Detail-oriented, with organizational, analytical, and problem-solving skills and strong mathematical aptitude.
Familiarity with Fair Housing and EEO laws.
High level of honesty, integrity, and ethics.
Valid driver's license and automobile insurance.

Nice To Haves

College degree preferred.
Certified Property Manager (CPM) certification from the Institute of Real Estate Management preferred.
Experience with YARDI preferred.

Responsibilities

Oversee the operational and financial aspects of the assigned portfolio, including budgets, physical service, advertising, leasing, and pricing.
Develop and implement marketing and management programs to maintain optimum occupancy, income, and property value.
Select, hire, train, motivate, counsel, and reward employees; provide orientation, review and approve payroll and bonuses, advise staff on policies and procedures, and conduct annual performance appraisals.
Oversee daily operations of the assigned properties and review financial and operational metrics to identify performance issues and improvement needs.
Assist with annual property budget formulation and manage operations within approved budgets.
Ensure rent and other income are collected and posted on time, and ensure applicable delinquency actions are performed promptly.
Communicate with vendors and contractors about service quality, scheduling, billing, and approvals; approve invoices over budget and ensure invoices follow policy and procedure.
Ensure local and state licenses for assigned properties are current.
Approve over-budget expenditures and achieve monthly and annual portfolio financial objectives.
Conduct ongoing training for office staff, including leasing paperwork and workplace safety.
Conduct property inspections with housing authorities, government agencies, owners, and company management, and work toward positive outcomes.
Maintain daily, weekly, and monthly management records and submit required reports to the corporate office.
Maintain a positive employee service attitude across the portfolio and ensure employees comply with Fair Housing laws.
Review notices to vacate, identify causes of move-outs and problem areas, and develop process-improvement plans.
Review maintenance and service reports, including turnover, make-ready, service requests, inspections, and safety, and direct resources or changes when standards are not met.
Walk and inspect each property at least twice per month, including the overall property, common areas, and vacant apartments.
Update the Regional Vice President weekly on physical and economic occupancy, make-ready inventory, and delinquent rent status; coordinate apartment turnovers with maintenance and management staff.
Conduct monthly market surveys and provide trend reports to the Regional Vice President; review third-party market reports for submarket conditions.
Lead portfolio pricing-call preparation, including target-unit and renewal-pricing recommendations, and follow up with Community Directors on implementation.
Review and coach Community Directors on property marketing plans.
Ensure leasing staff are trained to welcome and show properties to prospective residents; review leasing metrics and shopping reports and direct changes or resources as needed.
Maintain awareness of market and industry conditions and trends through trade publications and professional organizations.

Benefits

Medical, dental, vision, and disability coverage.
Health Savings Account with company contribution.
10 paid days of parental leave for bonding.
Fully paid life insurance.
401(k) with company match.
Up to 25 days of paid time off in the first year.
Employee Absence Bank.
Pet insurance.
Supplemental coverage options, including critical illness, hospital, legal, and identity theft protection.
Company-paid virtual health and wellness support for team members and their household.
Additional incentives designed to reward and support employees' personal and professional journeys.