Regional Director - Naples/Fort Myers

WRH Realty Services.•Naples, FL

About The Position

The Regional Director is responsible for the operational and financial performance of an assigned portfolio of residential properties. Portfolio size may vary depending on property size, geographic area, and complexity. The role directs and coordinates property activities to achieve company and owner objectives, including maximizing income, occupancy, and property values through comprehensive programs and performance strategies. The Regional Director oversees property operations, budgets, staffing, leasing, marketing, maintenance, compliance, and financial results. The position includes regular property inspections, staff coaching and training, market and pricing analysis, vendor coordination, reporting, and communication with the Regional Vice President. Travel is required.

Requirements

Five years of experience in residential multi-family property management as a Regional Director.
Experience with luxury, market-rate, and affordable housing programs.
Proven leadership experience building and effectively leading a team.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Travel required.
Detail orientation; organizational, analytical, and problem-solving skills; and strong mathematical aptitude.
Familiarity with Fair Housing and EEO laws.
Highest level of honesty, integrity, and ethics.
Valid driver’s license and automobile insurance.

Nice To Haves

College degree preferred.
Certified Property Manager (CPM) certification from the Institute of Real Estate Management preferred.
Experience with YARDI preferred.

Responsibilities

Oversee the operational and financial aspects of an assigned portfolio, including budgets, physical service, advertising, leasing, and pricing.
Develop and implement marketing and management programs to maintain optimum occupancy, income, and property value.
Select, hire, train, motivate, counsel, and reward employees; oversee orientation, payroll and bonus review and approval, policy guidance, and performance appraisals.
Oversee daily operations and review property metrics to assess performance and direct corrective action where needed.
Assist with annual property budgets and ensure operations remain within approved budget guidelines.
Ensure rents and other income are collected and posted on time, and handle delinquency-related actions as applicable.
Coordinate with vendors and contractors on service quality, schedules, billing, vendor relations, and approvals; review invoices and expenditures that exceed budget.
Ensure required local and state licenses are current and achieve monthly and annual financial objectives for the portfolio.
Conduct ongoing staff training, including leasing paperwork and workplace safety.
Conduct property inspections with housing authorities, government agencies, owners, and WRH management teams, and support positive inspection outcomes.
Maintain daily, weekly, and monthly management records and submit required corporate reports.
Promote a positive employee service attitude and ensure employees comply with Fair Housing laws.
Review notices to vacate, identify causes of move-outs and operational issues, and develop process-improvement plans.
Review maintenance, turnover, make-ready, service-request, inspection, and safety reports; direct resources and changes when standards are not met.
Walk and inspect each property at least twice monthly, including common areas and vacant apartments.
Update the Regional Vice President weekly on physical and economic occupancy, make-ready inventory, and delinquent rents.
Coordinate apartment turnover with maintenance and property management staff.
Conduct monthly market surveys, provide trend reports, review third-party market reports, and lead portfolio pricing-call materials, including target and renewal pricing recommendations.
Coach Community Directors on property marketing plans and follow up to ensure pricing recommendations are implemented.
Ensure leasing staff are trained to welcome and show properties to prospective residents, handle incoming calls, and complete appropriate paperwork; review leasing metrics and shopping reports and direct improvements as needed.
Maintain awareness of market and industry conditions through trade publications and professional organizations.

Benefits

100% company-paid virtual health and wellness support for team members and their household.
Medical, dental, vision, and disability coverage.
Health Savings Account with company contribution.
10 paid days of parental leave for bonding.
Fully paid life insurance.
401(k) with company match.
Paid time off, up to 25 days in the first year.
Employee Absence Bank.
Pet insurance.
Supplemental coverage options, including Critical Illness, Hospital, Legal, and ID Theft Protection.
Additional incentives.